Preply Status

Last Updated on 2026-05-18 by Preply Inc.

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Most reported problems

Crashes

50.0%

Not working

50.0%

- We had to change 3 tutors within two months.

- Preply couldn't assist in helping me reset the password for the account.

- The system is saying again that it doesn't recognize my info.

Common Preply Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Preply network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Preply App
1. On android, goto Settings » Preply » click [Force Stop]

Clear Preply App Cache and Data:
1. On android, goto Settings » Apps » Preply » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Preply.

On android, goto Settings » Apps or Manage Apps tab.
Click Preply » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Preply » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Preply

E-Mail: [email protected]

Website: 🌍 Visit Preply Website

Privacy Policy: https://preply.com/en/legal

Developer: Preply Inc.

Jun 02, 2026, 04:50 PM
a Windows user from Amsterdam, Netherlands reported problems with Preply : Crashes
Dec 05, 2025, 09:09 AM
a Windows user from Castagnole delle Lanze, Italy reported problems with Preply : Crashes
Oct 23, 2025, 04:26 PM
a Mac user from Warsaw, Poland reported problems with Preply : Not working
Jul 13, 2025, 12:11 PM
a AndroidOS user from Las Vegas, United States reported problems with Preply : Not working
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