Contact Osmo Parent Support

Not very happy our account has already been hacked and I haven’t even had the game for a month. We’ve already purchased $200 in parts and accessories. Started a 3 day free trial of math bees and bought letters but now it’s saying we have to pay full price after just 2 days. I went onto my parent dash board this morning and it’s saying my son has played 3 games this morning but he hasn’t because we just woke up. Also, I purchased a drawing kit on the website and it says I have the $10 account credit for the purchase but nothing in my purchase history. Sounds like someone is already trying to take over our account and I will not have my sons identity compromised. No one to actually talk to for live support. Only automated chat that isn’t even live. Poor value for the money we spent. Hopefully I can return everything ans it’s not too late.

We received a free trial set. My son enjoyed one of the games, but overall he was not impressed. Basically it uses a mirror to see what is on the table. Yes, it had tangible objects to move on the table surface, but overall it’s not that impressive. As an educator, I believe there are many more apps that are education with far less cost. In addition, the iPad can not have any protective cover on it to work with the app...a nerve racking thought for any parent. In order to try the trial you have to give your credit card information. There is NO where to cancel the trial in their app or website. The company is supposed to send an email to cancel prior to charging, they did NOT!!! BEWARE IF YOU DO THE TRIAL, AS I GOT CHARGED!!! You must email customer service to cancel. Who knows how long until I get a refund!!! 😡

Got the Little Genius starter kit for a 4 yo boy’s birthday. He’s enjoying the app itself so far, only about 20 minutes into installing everything on his iPad. Pointless (in my opinion) to install the parent app on the same device he’s going to use to play the game, so I skipped that step. Went to install the parent app on my phone (the one for which I’m writing this review). Used my own information to “login” but there’s no way to link my account with my son’s to keep track of his activity. Used his email account for his iPad, used my information to install the app on my phone to have a more timely ability to monitor and support, and learned the hard way there is no ability to directly link our accounts. No thanks.