Santee Cooper s My Energy Link Reviews

The payment setup in SanteeCoopersMyEnergyLink is terrible. Please make it easier to us.

SanteeCoopersMyEnergyLink has not opened for me in over a month showing and error message that states, “We apologize for the inconvenience but the Service is currently unavailable, please try again later.” I have the most updated version.

When it did open, it constantly had a pop-up about an “easier experience” that reappeared every time I changed to a different page. I couldn’t make it stop, and it was obnoxious when I was trying to handle my bill.

Terrible, you’re better off dealing with the website.

Impossible to remove saved payment method

I tried signing In With My Account Number & It’s Constantly Saying I Need A 10 Digit Account Number And My Account Has Only 8 Numbers 🤷🏽‍♀️ So I Had To Call In And Make Payment

Show scheduled payments clearly on SanteeCoopersMyEnergyLink so double payments are not made. Do that on your website, too.

It’s absolutely ridiculous that you charge a service charge to pay your bill this day and age!!! Absolutely ridiculous!

Why did you have to change something that worked for the last 2 years

It has now been months since I can not download and save statements. Every month I request the statement via email. Neither the web, neither SanteeCoopersMyEnergyLink let me download the bill to save it.

SanteeCoopersMyEnergyLink for this is horrible. Seems like it changes every month with new updates and requires constant re login and entering info over and over.

Not user friendly at all

I have changed bank account three times for auto pay and still issues get your act together and stop harassing me about paying bills it on you I pay my bills your app is a mess

Can’t pay my bill. Every time I put my card information in it goes blank. No matter how many times I try it goes to the same result. It’s a shame a utility company charges money to take a payment

Too annoying, I’ve tried for 3 weeks to pay since so called improvement and could not pay my bill.

Please fix the new update, SanteeCoopersMyEnergyLink is not loading up right after login

Why do you not allow me to paste my password into the password field? My password is complicated and stored in a vault. By not letting me “paste” I have to jump back and forth between apps to painfully type in a 10 digit, multi-character password. Please change this.

Well. I was on auto pay and liked it for a while until they told me to update info which I did. Then all of a sudden it didn’t auto pay for three months. I was charged late fees. Then I updated the info again and the same thing happened until I paid a few months again. I am not happy with Santee Cooper. Not good service to customers. You will just take and take and not pay attention to helping the customer when you see that something is up with the auto pay. But hey. I am just another body in your business world and I can see that I am just a number with Santee Cooper. Nothing good to say about that. Terrible customer care on SAntee Cooper’s part. I didn’t even receive a call from you to help fix it. Like I said. I am just a number. This shows how the company has lost its relationship with customers but they don’t care. Big Corporations like this — all about lining their pockets. What a shame.

Maybe I’m missing something but I got a badge that I got a notification and there’s no alert inside SanteeCoopersMyEnergyLink to figure out why and to make it go away. Pretty annoying so I had to disable that notification.

Tired of changing passwords all the time. Use Face I D only.

Please update app to include ability to download/upload billing invoices.

A pleasure to use, having all the pertinent account information.

Unable to cancel payment