Go Kinetic by Windstream Reviews

by Mimayamor

GoKinetic was not showing current bill and had no option to pay the amount that was due until the DAY OF the deadline and because I was busy yesterday, I was not able to pay it on time. I just realized that there was a bill due but I was late a day! This is unacceptable! Can you please find another app developer that can resolve this issue? Other companies can do it. I am not happy that you allow this to happen. I usually pay my bills at least a week before they are due because I don’t know how busy it could be for me on different days. Your app is NOT user friendly and ridiculously unhelpful!

Oh, and I did set up auto pay through GoKinetic . Nothing happened! What are you guys thinking?! Don’t you want to get paid on time? How many customers do you have? If you have 45,000 high speed internet customers paying an average of $80, you will be missing about $70,000 a day on interest if they can’t pay on time. If they pay ahead of time, your money is making interests those days you were not even supposed to have our money.

Please get a good app developer and pay him/her/them a good amount. It’s an investment worth paying for.

by Sparklingon

GoKinetic will not connect to server.
Will only show billing info
I’m suppose to be able to view what day and time they moving my service but it says no notifications. So I don’t know if is ever been scheduled or not after waiting on hold forever to talk to one rep where I was disconnected. Them called and waited forever again with another who said nothing was scheduled. So she scheduled and said I would get an email with the information or I could use GoKinetic . No info in either. So I don’t know when or if I’m really scheduled! Arggg

by TP Lown

Started with Alltel, went Windstream, now Kinetic, have been paying monthly bills for over 35 yrs. Have tried to get my bill down several times and nothing to avail. Paying for 2 places at same address now since late 2012. And was overcharged then too until I disconnected service on 1/7/22. When I called to disconnect service got a reasonable rate, and since then every one has been asking me to reconnect my service with all kind of deals. TOO LATE, upset customer!!

by Jojo Snetopolis

App worked fine for months but it has started showing old history. On the home page it show my current bill is due in May 2020 but it is August 2021. I can look at my payment history that is up to date but not the bill history because it shows bull history from 2018. I contacted customer service a month ago and it took about 4 days to get it working again. It worked about a week and now is back to saying current bill is due May 2020.

by Okmulerider

Easy to install; looks good. I have had to call tech support twice; another user’s device information is on app; no issue with billing. Thought problem was resolved 9/2; found same problem again late 9/3; again, appeared to be resolved after phone call. Didn’t check 9/4; today same issue with all the same devices, none of which are ours. Currently logged in on laptop and can see serial number, password and 10 devices; more today as there’s a guest. This is infuriating! Will call AGAIN

by Veryold&tired

Though I have been very content with Windstream, their mobile app is great for paying the bill but lousy for everything else. I pushed a button to “optimize” my internet and everything got disconnected and when I got them back, I had lost the 5 g?? speed connection. When I spoke with a tech, he figured out and solved the problem quickly. GoKinetic needs lots of work to be anything more than an easy way to pay the bill and screw up everything else.

by Erical2019

Internet service was good; at least the technician was honest about my speed (due to my house location)— way better than Spectrum who lied about the internet speed.

However, I don’t like the fact that I was lied about the initial charge by Kinetic sales. The sales told me no initial charge. When I set up, I was charged $50 initial fees. I called the customer service; the representative was very unfriendly (and almost arrogant) telling me that she was the supervisor and not willing to waive $50. I won’t recommend.

by Teretha Carter

I have always gotten outstanding service. The agents are very knowledgeable of the products and tech support is without reservation the best of the best. I have never encountered a problem with any of my services. Yes, I have internet and home telephone service. Thanks to all staff members for excellent service. You’re definitely rated #1. TC

by Bsizyxbfnksu

I absolutely love GoKinetic it’s so much better than what it was several years ago… So, much better. Within 10 seconds I’m done and on my way thank you so much for simplifying my life it makes it so much easier to make a payment thank you thank you!

by Waxon13

GoKinetic is So much better than trying to talk in person and just as helpful... good for nothing but paying the bill or “resetting “ the network.. Customer service over the phone is terrible and useless. I call repeatedly about my internet not working right or at all. It has to be “reset” every few days. I don’t have energy to call every time it’s out it’s just unbelievable. And forget getting back any money paid out for lack of service.. that’s just a battle not worth the lost time in your life.

by Ingen1:1

I was having trouble loading it on the browser, and I was putting off using GoKinetic because I didn’t want something else on my phone. It’s easy and straightforward no problems with navigating or paying my bill

by Geekboi1

I remember when Windstream was introduced into the place I grew up in GA. I originally started using Windstream as a landline service for the simple fact they had the best prices and I don’t have to bundle to just have a basic phone line.

The staff is very nice and friendly. I know the family kinda personally of one of the techs because his family has businesses here. Plus Jessica she is my favorite, I remember when she started working with Windstream because I was one of he first locations.

Both techs kept informing me and kept me up to date regarding when the new Fiber Optics was coming into our town. Guess who now uses Windstream to provide my home internet services.

GoKinetic has also made it very convenient to be able to keep my bill paid and always be able to reach the staff through chat!!

Thanks Windstream for being the provider that allows me to pay for your services.

Sincerely,
Alex C.

by Wizard Lf

I am new to Windstream and everyone I have talked to walked me through set up, which I would have never figured out, so I am grateful for these knowledgeable and kind people! I plan to be with Windstream for a long time! Thanks to those who keep things running smoothly 😊

by Javanuva Slouse

Perhaps the pandemic allowed for some grace period, but evidently I forgot to pay my internet bill for almost three months, yet it’s been on the whole time. The bill has since been paid, but I appreciate the patience.

by Awuppy

This my second attempt to write a review. Apparently my nickname is taken. I’ve tried at least 6. I can’t set up auto pay which I’ve had set up for several years. The old method was easy and quick. Your new easier method won’t work. I’ve tried for over an hour.

by Lurly01

I signed into my account online to pay my bill and I was redirected to the my win page. When I tried to pay online my only option was to download GoKinetic or sign out. I downloaded GoKinetic and it shows that I owe $0.00 due Jan. 28, but when I scroll down it says current charges are my usual monthly bill amount. There is no option for me to pay my bill. I have tried every page on GoKinetic and still no option to pay so I guess I will just say thanks windstream for taking care of my bill this month. That was an awesome surprise.

by Gi0072060

I just want to say. I’ve been with you guys for many many many years. GoKinetic is the best. Very convenient. But I do have to say that the internet service is not as food as I would hope, considering how much I pay you each month. It would be nice if it was faster.

Thanks
Gregory Irvin

by H&k Mama

I’m not sure if the speed test on here is accurate. I had a windstream tech advise me to use another speed testing app. According to it in pulling almost double the speeds the Windstream test is showing. I have tried a few others and they are pretty close. I think the issue is that the boxes can’t support higher speeds WiFi properly.

by Daisy Huerta

Everything is great! The only one thing that would be nice, if it will allow us to pay more than then the amount. This way if someone is short for the following month, they don’t pay much because the month before they were able to pay a little more.

by Dwkuhl

Downloaded the new Windstream app and noticed first thing it does not let you log in using finger print for passcode. I guess the little eyeball thing out to the side is for facial recognition. Still a lot of people use older iPhones than the X model or newer.
Have not tried to pay a bill but will try that when the bill is due.

by Amber Thibodeau

App stays on splash screen. Says syncing forever. When I did work I gave no option to save credit card for future payments. No option to bowl current of past bills and view any account information. It’s bad enough Windstream is the worst service I have ever had but to not have normal options on GoKinetic for my account. Less than one star if I could rate. Update. I still can not move past syncing screen. I want to pay my bill but Windstream is not allowing me to!

by Kmsmolk

Not sure how this happens with big companies like this, but somehow, someway, the powers at be believe people only use there iPhone to pay bills. Just FYI iPads are great devices for that sort of thing. It looks and feels terrible to have to use the “blown up” version on the iPad instead of a native iPad app that runs in landscape mode like a laptop. The iPhone app is great! The failure to make a companion iPad app is really irritating and disappointing...

by Not Happy In The Midwest

When attempting to sign on with GoKinetic if you press GO on the keypad it rejects your sign on “user if or password are not recognized” and it clears the password field. It also will not allow the iPhone to auto fill the userid or password fields. Once you figure out the issues with signing on it appears to work just fine:

by Jqn91

I loveee this new app! It was very easy to pay my bill. Out of all the bills I have this one is the one I sometimes forget.🤦🏾‍♀️ but now that they have a app it’s easier for me to remember rather then getting my bill in the mail!🙌🏾

by Unhappy WIND

It would be very helpful to have the PAY NOW button available on GoKinetic if WINDSTREAM requires this to be the only way to make payments to your bill. Needs to be fixed ASAP or I will move my service to INFINITY.

by HollyandDavid

I love Windstream new app it allows me to keep track of everything in one place plus it allows me to use a few admin features without logging into the IP address. Being able to do all this is more than a 5 star review

by Plreefer1971

Nice an easy so far. I have used this 2 months now so far it’s nice and easy let’s just hope it stays this way and nothing unexpected happens like we’re telemarketers calling more emails from places I’ve never seen or heard of credit card leakage anything out of the ordinary that as an avenue going through directly to the company that I’m working with instead of going to three different companies just pay a bill and remembering all the passwords to all these different places to login so hopefully it stays nice and easy I like it so far as able to login my amount was right there of that was due I hate Clickbait I pick the credit card the pain out and that was it easy Peezy.

by Jeeper51

After spending an hour trying to login to my account online I remember GoKinetic. In a matter of seconds I had my bill paid and never did get logged in on the Internet.

by Mary AE

Just installed GoKinetic when I was going to pay my Windstream landline bill. It asked if I wanted to add GoKinetic to my cell phone and I said yes. It was so easy to pay my bill. This is how I will be doing it every month now! Thank you Windstream for making it easy for me.

by Monkeyshines$&@

It’s great to cut the satellite cord and go WiFi..
Windstream is the only company that I have used in many years that cares about their customers
and actually does what they say they will.
Great company, I should have switched years ago