Contact duoCo Strip Support
Company Name: ETK
About: ETK Automations is a company that designs and develops electrical smart automation systems for
buildings.
Headquarters: Naters, Valais, Switzerland.
duoCo Strip Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with duoCo Strip. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact duoCo Strip. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Read 11 Customer Service Reviews 😭😔💔
A thunder storm came and knock out my power. The power came back and light won’t turn on what should I do?
I am so hurt I ordered these lights for a music video and I cannot get to work at all only one strip will work only if I touch it how do I get a refund this is just totally bull I can't get a hold of the customer service cuz it's a whole different language I can't believe I purchased these and I can't even get a hold of anyone to see how to get to work
These lights are a total waste of money. When I first got them I plugged them in and only red and pink worked. DONT BUY.
This is absolutely trash 🗑. They stoped working after 3 months. Horrible waste of money. 👎🙅🙅♀️
My leds have a bunch of problems. The green and blue are mixed up and white isnt white anymore its a yellowish color. I could use any assistance.
My LED lights are all connected and they are different colors. The only color that they are all the same is on red. We’ve tried to fix them but nothing is working. Not happy.
How do I connect other music ?
My led lights are not turning on I tried by getting a new battery for remote that didn’t work and the lights just won’t turn on.
Bluetooth solution
by Mr. Ross B
I feel all your pain! Took me two hours to finally get results over the Bluetooth.
iPhone 8. In settings, scroll down to where you see duoCo strip app listed. Click on it. This is where the phone allows the app to access your Bluetooth. If it is off, turn it on. If it is on, turn it off then back on. That’s the ticket. If it is on, turn it off, then back on. Return to the app and look under the Group Manage my device tab, your device ELK-RIpDomANew1 (?) should be listed. If not listed under my device then it’s not connected correctly.
Must be listed to work. Try again. Then click on the light bulb to turn it green and then click on the chain link so it is not broken.
Yes, a chain link must be showing linked.
It’s like a Chinese puzzle!
So, step by step…
Plug in Bluetooth device and lights.
Open settings and turn Bluetooth on by selecting your ELK- whatever. Wait for it to be connected.
Open app. Go to Group Manage page and look under my device. Nothing is listed as you all know.
Open settings, scroll down to duoCo strip and turn on or on off Bluetooth
Return to app and look under my device…
Should be listed
Click bulb green
Click chain link to be linked , not broken.
Tada!
This has nothing to do with the TV
by BonyOpiate
I’m a sucker for the Facebook ads and saw that I could buy this product and have it interact with the colors on the screen. I thought to myself, ‘wow, how does that work?’ Long story short; it doesn’t.
This product merely has you run audio though it’s app and the lights blink
....not what I was looking for.
At the same time, THAT works pretty well, as long as you figure out the right sequence to turn things on.
At the moment, it looks like I just bought my girlfriend a really expensive string of Christmas lights. If the app had more capabilities it may be worth actually installing on the TV for when you have music playing, otherwise it’s going in with the Christmas decorations
Color changing
by 🤗Sabrina🤗
First of all it took forever to find out how to Bluetooth it onto my phone. Second of all it doesn’t change colors like I hoped. I will set it to a light pink on my phone and it will become white or I’ll put it on purple and it will be blue. Sometimes the lights don’t even match the color you selected on the color wheel. And I have 2 blues on my remote and they look identical. Maybe add more colors like a better purple because it kinda looks like pink. Also I don’t understand how to use the music, is it only that small selection? Other than that the lights aren’t bad. Expected better but if you expect disappointment you will never be disappointed.
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- If you are a duoCo Strip customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using duoCo Strip.
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