Contact Hui Car Share Support

by Yoyobh

I would give them 0 stars if I could. We were unable to get into the car because the app failed to work and unlock the car for us. The app is incredibly buggy and barely works. We called customer service around 10 times and were only able to get someone on the line once. That conversation was entirely unhelpful. The rep clearly had no idea how to solve the issue and we were told a tech person would call us back to help. We waited by the car for two hours. No call came. During this time, we came across two other groups who were unable to get their app to work, unable to get into their car, and unable to get in touch with support. Ultimately we gave up and left to make new plans for the day that didn't require a car. We had to reschedule other tours that we had planned for the day because Hui completely let us down.

by Ninjax6792

Rented a Prius off a recommendation to checkout Hui for hassle free car rentals for the day. The car’s gas tank was on nearly empty when we picked it up. After fueling and getting on the road, we got a “Check Engine” warning and the power from the engine completely died on a extremely busy highway stretch. No response from the gas peddle, was lucky enough to have clear space to coast onto the side and stop with the 4-ways on to warn immense oncoming traffic.

The Prius gave us repeating “Braking Power Low, Visit Dealer,” “Check Engine, Visit Dealer,” “Lane Departure Alert Malfunction, Visit Dealer,” “Pre-Collision System Malfunction, Visit Dealer.”

Hui says I have to pay for the time I used the vehicle up until the incident, never mind I’m writing this review during the hour+ I’ve been stranded on the side of the highway. Waiting for a UBER they sent to get out here. No official word yet on my refund, or reimbursement for $20 of gas I paid for out of pocket. No offer of a complimentary rental, not that I would feel safe doing so. Awful experience, will never be using this service ever again.

Do not use this service. Stay away from Hui for your own safety.

by Toko2 Mei He Saute

They claim 24/7 roadside assistance yet when you call the number it goes straight to voicemail! Our electronic stopped working after the first day and it ruined our whole plans for the day because we had to wait for the office to open! Terrible customer service, poor roadside assistance, and the app is just stupid. They set it up for you to be stranded with no help. I don’t recommend anyone else to use this, us the extra $$$ it would take to rent from any other car rental spots is worth it because at least you know what you’re getting. This app is totally reliant on electronics and once their system is down then you’ll be stuck in the middle of nowhere with no road side assistance because they don’t even pick up…