Are you having issues? Select the issue you are having below and provide feedback to La Vallée Village.
Hello! Good morning! Yesterday we bought some clothes from Paul Smith store in La Vallee Village. The stuff needed to be delivered to the Welcome Center as Hands Free service. Unfortunately the bag wasn’t delivered. Could you please check where is the bag and how it can be taken? The customer’s name is Rami Al Ali. Payment was done be credit card at 3 pm. Thank you
Complete guide to troubleshoot La Vallée Village app on iOS and Android devices. Solve all La Vallée Village app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Value Retail Management Ltd, developers of La Vallée Village.
If you’re a La Vallée Village member, use LaValléeVillage to sign in to your profile and track your exclusive membership benefits at the touch of a button. Unlock the key to Village life with the La Vallée Village app and discover more than 110 boutiques of fashion, luxury and lifestyle brands at your fingertips, as well as the insider track on the latest Village news and updates. If you haven’t yet registered, become a member through LaValléeVillage to be the first to know about new collections and enjoy access to our Private Sale, as well as receiving a birthday surprise and earning a host of tailored benefits. Scan your membership QR code in participating boutiques and restaurants across The Bicester Collection in Europe and earn a star for every €1 you spend. With the interactive Village map, you’ll have everything you need to navigate our landscaped avenues with ease. The more stars you earn, the more surprises you unlock and the quicker you take your shopping experience to the next level. Plus, you can add your membership QR code to your smart wallet to make earning stars even easier. You can even select your favourite boutiques to access the details you need with a quick tap. Enjoy curated rewards, tailored to your individual preferences, from the moment you sign up. Don’t forget to update your profile to unlock special surprises and scan your membership QR code every time you shop to see your benefits grow.