Contact Ethiopian Airlines Support

I did not use the app to book. I couldn’t check in, get seats, or get a boarding pass with the app. It kept giving me a technical issue message. I called there customer service line to have my call dropped twice before speaking with someone and then that call was dropped. So then after 4 tries I actually completed a conversation with an Ethiopian Rep who was professional and very helpful and received my seat assignments. I tried to check in on the website and on the app but had issue after issue, therefore I was not able to get a boarding pass. Their website is also very difficult to navigate. The people that work for Ethiopian seem very nice and professional but the company seems to have serious issues with online technical aspects. Please get a better IT department.

Yes the app works, you can book and checking online, the issue starts when you take your online boarding pass and get on the plane. This one time the flight attendant told us this flight is open seat and they can’t take our online boarding pass. They literally told us to “find a place & seat 😳”. The flight has turned first come first take, even tho we pick a seat using the app. So this kind of unreliable and inconsistent service will make this app useless. If I have to go to the checkin place and take a physical boarding pass why would I need the app.

Ethiopian moved my flight up two hours, fails to alert me and fails to update my boarding pass, so when we try to go through security, it fails, multiple times. We call Ethiopian customer support, four, count them four times, that doesn’t count the three times we were hung up on or the call dropped. Despite four attempts, none of them worked. Luckily we got to the airport almost two hours in advance so we had time to wait in a LONG LONG LONG line to have paper tickets issued. This app is literally a waste of space in the App Store and on your phone.