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by Nerdchick1972

Equifax is a complete disaster, both on their website and iOS app. I’ve been trying for weeks to freeze my credit, and the experience has been beyond frustrating. On the website, I couldn’t even complete the signup process—it constantly failed after entering all my personal information. I finally gave up on the website and decided to download the iOS app, thinking maybe it would be better. Nope. Same issue. After inputting all my information, the app just does nothing.

It’s shocking that a company like Equifax, especially given their history with data breaches, can’t even get the basics right. Being unable to freeze my credit when it’s supposed to be one of their critical services is unacceptable. This company should be ashamed of itself. Equifax, do better. This is a complete failure, and people deserve better security and functionality when it comes to their sensitive financial data.

by David 7615177

I’ll echo what others have written. The log-in function on this app is a mess. I created an account on-line after having issues creating through the app. Was able to navigate on my desk top. Tried to use the mobile app, and could not log on after receiving an error message that my password doesn’t match my user email. No issues logging in on desk top.

It’s negligent (if not grossly negligent) to have this dysfunctional of an app from a company responsible for the credit scores of millions. It’s even more of an issue because it keeps users from being able to freeze credit reports easily. If the past is any measure, the only response will be the same auto-response on other reviews with no real change. I hope I’m wrong.

by LenoreNevermore13

I can log in on the website, but it won't log in on the app. So I tried to sign up instead thinking maybe the all has a different log in. But it keeps giving a Recaptcha error. My phone iOS is up to date. I rebooted and tried again. I logged in on my computer to be sure someone hadn't hacked and locked me out of my own account. It's the app. I'll just log in through my browser. It’s too volatile right now to add more stress to actually trying to keep my identity safe. It is important to know what is going on ASAP.

With the recent leak exposing everyone’s ssn & other info, everyone’s credit should be automatically frozen as the default, and security codes sent to only temporarily lift it for approved credit inquiries.