Contact Ground News

Contact Ground News Support


Company Name:

About: Ground News is a news app.

Headquarters: Kitchener, Ontario, Canada.



Ground News Customer Service 👿🤬😡😠💢😤

Ground News Contact Information

Listed below are our top recommendations on how to get in contact with Ground News. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Ground News. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Snapwise Inc.



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Get Pricing Info for Ground News
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https://ground.news/terms-and-conditions




Read 3 Customer Service Reviews 😭😔💔

4.6 out of 5

Suggestions

2022-04-29

by Osprey1957

1 - The new format is too convoluted. It takes too many screens to get to the actual story and even more to get back out. Readers should be able to go directly back to the main headline feed and/or the source page after reading an individual article.

2 - headline feed needs a “return to top” option. Nobody wants to scroll back to the top from several pages down.

3 - on the headline feed, chopping off the top of photos is so unbelievably annoying. You may think it’s a clever disguise to maximize clicks, but it is a psychological irritant. As a retired human interface quality expert, i suggest you shrink the photo and display the whole photo to the left with the headline and the source list to the right. Allow readers to choose at the headline where they want to land on the political spectrum and let them go directly to the desired source. You can put the source spectrum at the bottom of each article so readers can jump to the next source when they are finished reading.

4 - you need a ‘return’ to headlines’ button at the top and bottom of each full article.

I am a retired engineer. Therefore I feel justified in making these criticisms. I am also a woman who was forced to retire because of discrimination against women in my profession. It pains me that a woman developed news aggregation site (such a great idea) is so poorly designed that it actually drives readers away.

Love Ground News but the redesign broke everything!

2022-05-06

by Sasasaam

I love Ground News - it’s my go-to source for news every day. It’s the only place I trust to see media bias and get the full picture on each headline.

But the redesign completely broke the “Read Full Article” feature! For some reason, every single source for every headline only actually points to one source. For example, every single source redirects to “Raw Story” for an article about Trump and classified records today. When I click CNN? Raw Story. Washington Examiner? Raw Story. It’s the same for every headline! Not all of them point to Raw Story - for each headline it’s a different one, but I can’t actually open the full articles except one.

Also, minor bug, but it takes several views of the notifications page (accessed by the bell button in the upper left hand corner) to actually clear out notifications and mark them as read. I’m OCD about clearing my notifications badges so this has become super irritating.

I’m not a HUGE fan of the aesthetics of the redesign either. I preferred the old design. That being said, I will get used to it if the bugs are fixed.

Please fix this app!! I need my news back!! Ground News is such a fundamental part of how I engage with the news cycle and it’s been so frustrating to use since the update.

Interesting but poorly executed

2022-05-13

by Aimlessphotography

A news aggregator that rates bias is an interesting idea and I was really excited to see an assortment of stories and how the coverage differs. However, within 30’ of installing and only trying a few stories I am deleting the app due to absurd execution.

Unlike other news aggregators that I’ve used, this loads each publisher’s individual Web pages. This is a problem because of constant pop ups, cookies, requests for subscriptions, ads, intrusive videos, and everything else we HATE about browsing the Internet. Why would I subject myself to so much crap just to see how different biases are expressed? Nope, I’m out.

Clear out all that garbage and maybe I’ll reinstall. Stop using icons instead of names for news sources and maybe I’ll even pay. As it stands now, it’s an interesting idea, poorly executed, and not worth your $1/mo. or even your time.


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Why should I report an Issue with Ground News?

  1. Pulling issues faced by users like you is a good way to draw attention of Ground News to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Ground News customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Ground News.


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