Company Name: Snapwise Inc.
About: Ground News is a news app.
Headquarters: Kitchener, Ontario, Canada.
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
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E-Mail: [email protected]
Website: 🌍 Visit Ground News Website
Privacy Policy: https://ground.news/privacy-policy
Developer: Snapwise Inc.
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Get Pricing Info for Ground Newshttps://ground.news/terms-and-conditions
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I sent a message earlier about two sets of Ground News premiere that I purchased for my mother and my sister as a gift. My mother received one, but my sister received either. I purchased the first set and they did not receive an invitation email. I purchased a second set and my mother received an invitation email. My sister did not. I sent you a message about this yesterday but I neglected to give you their email address addresses. My sister‘s email is Tejack@redacted and her name is Tracie Jackson. My mother’s email is bettycmosher@redacted. Can you look in your records under my email to see if I purchased these and cross reference under their email to see if they redeemed them or if they were lost? Also under my account was there an email gift sent to Cynthia Mosher and her email address is cynthia@redacted. Please check that as well as she has not received an invitation email and I bought her one. They have checked their junk and spam folders with no luck. This was in the last week to month Or two that these were purchased. Thank you, Steven Mosher.
I have purchased a Ground News gift subscriptions $30 per year premier for my sister and my mother. The first two I purchased they never received. No emails were received by either of them. The second two I purchased on my mother only received one email and she. Now has access. My sister has never received a received and invitation email, and it has not gone into her spam or junk folder. Can you please look into the account SPmosher@redacted to see what was purchased and what was redeemed?
by Osprey1957
1 - The new format is too convoluted. It takes too many screens to get to the actual story and even more to get back out. Readers should be able to go directly back to the main headline feed and/or the source page after reading an individual article.
2 - headline feed needs a “return to top” option. Nobody wants to scroll back to the top from several pages down.
3 - on the headline feed, chopping off the top of photos is so unbelievably annoying. You may think it’s a clever disguise to maximize clicks, but it is a psychological irritant. As a retired human interface quality expert, i suggest you shrink the photo and display the whole photo to the left with the headline and the source list to the right. Allow readers to choose at the headline where they want to land on the political spectrum and let them go directly to the desired source. You can put the source spectrum at the bottom of each article so readers can jump to the next source when they are finished reading.
4 - you need a ‘return’ to headlines’ button at the top and bottom of each full article.
I am a retired engineer. Therefore I feel justified in making these criticisms. I am also a woman who was forced to retire because of discrimination against women in my profession. It pains me that a woman developed news aggregation site (such a great idea) is so poorly designed that it actually drives readers away.
by Sasasaam
I love Ground News - it’s my go-to source for news every day. It’s the only place I trust to see media bias and get the full picture on each headline.
But the redesign completely broke the “Read Full Article” feature! For some reason, every single source for every headline only actually points to one source. For example, every single source redirects to “Raw Story” for an article about Trump and classified records today. When I click CNN? Raw Story. Washington Examiner? Raw Story. It’s the same for every headline! Not all of them point to Raw Story - for each headline it’s a different one, but I can’t actually open the full articles except one.
Also, minor bug, but it takes several views of the notifications page (accessed by the bell button in the upper left hand corner) to actually clear out notifications and mark them as read. I’m OCD about clearing my notifications badges so this has become super irritating.
I’m not a HUGE fan of the aesthetics of the redesign either. I preferred the old design. That being said, I will get used to it if the bugs are fixed.
Please fix this app!! I need my news back!! Ground News is such a fundamental part of how I engage with the news cycle and it’s been so frustrating to use since the update.
by Aimlessphotography
A news aggregator that rates bias is an interesting idea and I was really excited to see an assortment of stories and how the coverage differs. However, within 30’ of installing and only trying a few stories I am deleting the app due to absurd execution.
Unlike other news aggregators that I’ve used, this loads each publisher’s individual Web pages. This is a problem because of constant pop ups, cookies, requests for subscriptions, ads, intrusive videos, and everything else we HATE about browsing the Internet. Why would I subject myself to so much crap just to see how different biases are expressed? Nope, I’m out.
Clear out all that garbage and maybe I’ll reinstall. Stop using icons instead of names for news sources and maybe I’ll even pay. As it stands now, it’s an interesting idea, poorly executed, and not worth your $1/mo. or even your time.