SmartLens app not working? crashes or has problems?

SmartLens Status

Last Updated on 2020-06-13 by SmartLens, Inc.

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User reports:
No current problems

Summary of SmartLens Problems 🔥

- Some users have reported confusion about the app's payment structure, with some feeling misled about having to pay for it.

- The app only works on some items, which can be disappointing for users who were hoping for more comprehensive functionality.

- The app requires a monthly or yearly payment, which some users find inconvenient and not worth the cost.

- One user was not impressed with the app's performance, finding it unable to identify certain devices and feeling like they wasted their money on it.

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Common SmartLens Problems & Solutions. Troubleshooting Guide

Table of Contents:

SmartLens iPhone Issues and Solutions

SmartLens iOS app crashes, not working, errors
SmartLens iOS app network issues
SmartLens on iOS has black/white screen

SmartLens Android App Issues and Solutions

SmartLens has errors/crashing/not working
SmartLens server network connectivity issues
SmartLens has black screen

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SmartLens iPhone Issues and Solutions

How to fix SmartLens app crashes or not working on Iphone (iOS):

Close and restart the SmartLens app on iPhone
Update SmartLens app to the Latest Version for iOS
Uninstall and reinstall SmartLens iPhone app
Update your iPhone to the latest iOS version

Fix SmartLens on iPhone unable to connect to server/internet connection issues::

To resolve SmartLens network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

SmartLens Android App Issues and Solutions

Fix SmartLens not working on Android, crashes, errors or is unresponsive:

Force Stop the SmartLens App
1. On android, goto Settings » SmartLens » click [Force Stop]

Update SmartLens to the latest version on PlayStore

Clear SmartLens App Cache and Data:
1. On android, goto Settings » Apps » SmartLens » Storage » click [Clear Data] option. This clears both data and cache.
2. restart SmartLens.

Fix SmartLens unable to contact server/ SmartLens internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click SmartLens » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto SmartLens » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch SmartLens