Ox app not working? crashes or has problems?

Ox Status

Last Updated on 2024-03-19 by Oxford University Press

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Common Ox Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Ox app on iOS and Android devices. Solve all Ox app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Ox iPhone Issues and Solutions

Ox iOS app crashes, not working, errors
Ox iOS app network issues
Ox on iOS has black/white screen

Ox Android App Issues and Solutions

Ox has errors/crashing/not working
Ox server network connectivity issues
Ox has black screen

Ox iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Ox app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Ox app crashes or not working on Iphone (iOS):

Close and restart the Ox app on iPhone
Update Ox app to the Latest Version for iOS
Uninstall and reinstall Ox iPhone app
Update your iPhone to the latest iOS version

Fix Ox on iPhone unable to connect to server/internet connection issues::

To resolve Ox network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Ox black/white screen (blank screen) on iPhone:

Follow the Ox iOS app troubleshooting guide Here →

Ox Android App Issues and Solutions

Fix Ox not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Ox app issues:

Force Stop the Ox App
1. On android, goto "Settings" » click Ox app. » click "Force Stop".

Update Ox to the latest version on PlayStore

Clear Ox App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Ox app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Ox.

Fix Ox unable to contact server/ Ox internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Ox » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Ox » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Ox on android.

Solve Ox black/white screens issue on Android:

Follow the Ox android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Oxford University Press, developers of Ox.

About this app

If you are learning English, an Oxford learner’s bilingual dictionary can help you to develop your English language skills. Oxford Learner’s Dictionaries have been created especially for speakers of other languages who are learning English. Download a free sample to see how much an Oxford learner’s dictionary can help you! An in-app purchase is required to access the full dictionary. • Find a word even if you don’t know the spelling with the ‘Did you mean…? • Build your topic vocabulary using pre-loaded Topics that bring together words to talk about Jobs, Sports, etc.