Contact AURA App Support

by Creativelytwisted

I’ve not really had a chance to see how well this works because I’m not convinced the app has been working since I got it. And since I got it the app just seems to have gotten more broken, specifically the update three weeks ago which removed my goal and when I tried to update it back to what it was before I’m presented with three options, which are all the same option. Going into advanced, it won’t allow me to set the option I want. After taking measurements I get a “congrats” message saying I reached my goal but my stats have been the exact same since I got the strap the week after Easter. So, does it work? Who knows but Id have to image that my stats should have changed, especially when I’ve seen a marked visual physical change. I’ve been told the issue will be fixed in the next update but who knows when the update will happen. That never got answered. For now, I’d say save your money.

Update 3.5.1: I was able to set my goal back up but now I’m getting Bad Data errors every time I try to take a reading, which wasn’t a problem before (although given I got the same reading every time before, maybe I just wasn’t getting the errors).

All being said, I’m still not convinced this works but will update again in the coming weeks as I attempt to use it again.

by Cabbie3491

I was so excited for this device but having used it I’m so disappointed. This product, app, and customer support are awful. The readings are all over the board, 1 lb in self reported weight difference cause the readings to jump around dramatically. If you told me this is a gag gift that just makes noise and spews random numbers I’d believe you. It also struggles to connect A LOT and when it won’t connect the troubleshooting suggests contacting support. When I did and said that I needed solutions to these issues or a refund they only replied with this form. On top of that if there’s even a little bit of ambient noise it doesn't work it has to be nearly silent because most of the functionality seems to be sonic not bio impedance through the electric sensors like the website and advertising suggests. The app is missing numerous features advertised like telling you when fat will burn, the metrics give huge “normal” ranges statistically not recommended healthy ranges or ranges for different goals and it also doesn’t give you any advice to improve them. Also the strap feels cheap and Velcro’s on both sides making it difficult to tighten evenly. When not strapped on the ends of the strap easily fall out of the watch and are annoying to rethread. Complete waste of money I would not recommend this product to anyone.

by Effelwood

This has to be a scam. I never write reviews but this was so bad it compelled me to. I waited two months, yeah you read that right, to recieve my band. I give some leeway due to the Covid 19 pandemic but two months is pretty unacceptable. What’s even more unacceptable is that I sent 5 emails to customer service and they replied once! My questions about shipping and tracking were never answered. Once I finally did get the strap and connected it, it was EXTREMELY inaccurate. I am a very active person and have had multiple body fat testing done. This includes DXA, calipers, and hydrostatic testing. These test have me right around 10-13% (-+1%) body fat. I tried over 10 times before I even got my first read. When I got it to finally read it told me I had 50% body fat. I repeated it for 10 more times and each time got a vastly different reading. Each one being more wild than the last. I can not believe that this product has good reviews and am highly skeptical that the other reviews are people from the company or paid. Oh and they do not have a customer support number so good luck trying to get them to respond. DO NOT BUY THIS PRODUCT.