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Company Name: Dansons
About: Grilling Recipes, Accessories, and more. Download the Pit Boss Grilling App
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Pit Boss Grills Customer Service 💢
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E-Mail: ryan.minor@dansons.com
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Developer: Dansons
8 Most reported problems 😔💔
Good evening, Two days ago, I unsuccessfully attempted to cook a turkey on my Pit Boss grill. My grill started normally without any problems. The blower, auger, and the igniter worked perfectly. I had the temperature set for 350 degrees. However, the temperature continued to keep rising. When it exceeded 800 degrees on the digital readout, the grill tripped off with error code "Her." After researching the Pit Boss manual, internet videos, and pellet grilling websites I thought that the problem could be fixed by completely cleaning the grill. I paid special attention to the fire pot and the internal temperature probe. I also emptied the pellet hopper, re-lit the grill, and burned off the remaining pellets in the auger tube. I then added new pellets to the hopper and re-lit the grill. Everything started up fine again. This time I had the temperature controller set for 300 degrees. After the grill reached 300, the temperature continued to climb again. After about 2 minutes the digital readout on the controller showed 835 degrees. Then the unit tripped off with the same error code "Her." I noticed that the analog temperature gauge on the top of the grill chest showed about 400 degrees. I think that the temperature controller may be bad. I'm not really sure, but any help would be greatly appreciated. I purchased this grill on January 4, 2020 from Academy (see attached receipt above). The label on the back of the pellet hopper on my grill indicates that it is model PB820D2, S/N HN724601900231. My contact information is: Richard Strandberg 5765 Lakeside Villas Court Conroe, Texas 77304 rstrandberg@redacted 1-409-790-2700 Thanks in advance. Richard
Went to use the smoker today, it started then it quite. Have lights at first then they quit. Do you have anyone that would service this in the Port Charlotte, Florida area?
I bought a pit boss ultimate about 1 year ago and it looks like the non stick has failed I have never used any metal any ideas?
Display on copper pit boss shows 220 degrees but internal is only 140 and I’m using smoke
I would like to purchase a heat shield without the searing slots cut in it. I just want a heat shield for my 1150 Pro series with no holes. Can I custom order one without the holes?
DONT DOWNLOAD ***updated after new version**
by Flight Info
The app does not work. It won’t connect to Bluetooth or Wi-Fi. You can’t control anything from the app. It disconnects you. It won’t even connect sometimes. I also had to get a new control console and it also asked me to update my firmware. I have no idea if it got updated correctly or if my new control console will even work. I have called Pit Boss and they acknowledge there is a major problem with the app. If they can’t resolve it, I’m sure Traeger is going to get more customers. Again, do not download this app. Downloaded the newest version 2.0.1. IT STILL DOES NOT CONNECT. I am about to take a shotgun to this a buy a Trager with WiFi. I tried two different phones and reset everything but no connection.
******update******. Still won’t connect. OFF TO HOME DEPOT TO BUY A TRAGER WITH WIFI THAT WORKS. PIT BOSS, this is all your fault for putting something out that failed. Hope there is a class action suit against you!
Poor app stability
by JhiZzle 391
I’ll start by saying that the interface is nice and flashy and when it does work, it works great but that is less often then one might hope. When pulling up the app it takes forever for the grill data to load, if it loads at all. Most times I have to close the app multiple times and re open to be able to anything that’s going on with my grill. One of the most frustrating things is the cooking analytics, there are DOZENS of extra entries that are duplicates of an actual cook or entries are one second long. I’m also unable to change “cook name”.
I do like the recipes in the app but honestly if there was a provided hyperlinks to send you to the internet that could possibly increase stability and size of the app. Also, an addition to the cooking analytics. While looking at the temp chart. Having the ability to slide your finger across the time of the cook and it give you times and temps for that moment of time would be neat.
Garbage App for a Garbage Grill
by NC Pilot James
My wife purchased the Pit Boss KC Combo grill for my birthday 3 years ago. ❤️ It’s the first real grill I’ve owned, or so I thought. Just received the warranty replacement control board for the smoker portion after waiting about 2 months since filing a claim. Okay, I know this is not a review of the grill; it’s for the app. As the title indicates, the app is trash just as much as the grill is. Search for a recipe in the app and tap the ‘go’ button on the iOS keyboard - BAM! App closes (crashes). Back to the grill… New controller card arrives and its wire harness appears to have about 2-4 AWG higher than the failed one! Cutting corners even more! Hopefully I can smoke something nice at least one more time before recycling the materials and investing in a high quality grill. Dansons, the manufacturer of this grill and presumably connected to this app should just give it up already, but there are always unsuspecting individuals who will buy a product at least once. I hope this review prevents at least one of those individuals from making a mistake!
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