Contact Pros Support

Future investor with Prosper... or so I wanted to be. Set up my account. A week ago, roughly. Made a mistake, tried to correct it. Issue was that I fat fingered the account number when I entered it via the account set up. My mistake. The fouled up account information can’t be fixed from my end. I have no way to delete the account, and no way to verify the account. Can’t add a new account, either. Tried to call in, no go. They’re closed when I’m off of work. Write in via email, and immediately got a very unhelpful run around from investor support. First, held up two days for them to get back to work. Then I get emails asking me to verify the existing bank account, and closing the ticket. Apparently the ONLY way to fix this is by mailing in the verification of the fouled up account. Which I can’t do, because I don’t own the account. I ask them to delete the account (so I can set it back up again). Nope, they closed it instead. To set it back up, I have to call in to a company that is closed when I’m off. Apparently, they don’t want my business.

The only people making real money off using this lending app is prosper and the people who default on their loans. Terrible high risk investment. These non-secured loans prosper hands out like candy to anyone so they can charge fees (none of which you get to collect) for being late and charge off if the people default leaving you stuck to take the loss. Oh and have fun waiting years to get your money back after it’s invested since you can’t sell the garbage notes to anyone stupid enough to buy them!

Horrible customer service that can’t help with anything, Prosper charges way too much with no fund that protects investors at all, they don’t care as long as the volume of loans coming in is sufficient for them, they are inefficient, very slow and default rate is quite high, along all credit ratings mind you. And other investment companies already have a fund and protect investors with zero amount of dollars and euros lost by investors to this day. Prosper needs to get their game together before they go underwater. Also they need better website and app interface before I invest any more money or find an alternative.