Contact FATMAP Support
Company Name: Terrascope Ltd
About: FATMAP is the #1 app for mountain sports.
Explore the mountains with confidence
with the world's most advanced 3D outdoor map.
FATMAP Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Terrascope Ltd
Verified email
Contact e-Mail: support@fatmap.com
Privacy & Terms:
https://pages.fatmap.com/end-user-agreement/
3 Most reported problems 😔💔
Horrible business mode that screwed over past users
by TJuby
I was so excited when I first found this app and started using it. It was great. There were some features you could use for free:
Downloadable Maps
Limited overlays
Etc.
And there were some features that you could access once you purchased a membership.
Until recently, I used this app regularly for scouting my trips into the back country. Then, in the latest major update this company decided that they would require the membership for most of the previously free features like overlays and downloadable maps.
It’s absolutely disgusting when companies offer some features for free for a long time and then all the sudden decide to make those features paid features.
I was going to buy the membership until they pulled this horrible business decision to screw over it’s past users.
No landscape view
by Sum41Bum
I absolutely love the desktop version of FATMAP, so this review is specifically for the app and not the product. The lack of the ability to tilt your phone and view the map in landscape mode is absolutely backbreaking. I love mirroring my phone to my TV and looking at map apps that way when planning a tour (I do this a lot with CalTopo), and I can’t do that with this app. I’d probably pay for premium if there was a landscape view.
Loved it but now doesn’t show the ski touring routes it used to
by Cmon Ubi
Got this app, saw it had a ton of detail on ski touring routes near me (front range Colorado), loved it and got the membership. Now when I go to the area that used to have all those routes and choose ski touring (berthoud pass) it says there aren’t any routes. Don’t know if it’s a bug or what but it’s incredibly annoying compared to how it was.
Have a Problem with FATMAP: Hike, Trail & Ski Maps? Report Issue
Why should I report an Issue with FATMAP: Hike, Trail & Ski Maps?
- Pulling issues faced by users like you is a good way to draw attention of FATMAP: Hike, Trail & Ski Maps to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a FATMAP: Hike, Trail & Ski Maps customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using FATMAP: Hike, Trail & Ski Maps.
