Bitso: Save and invest easily Reviews

Bitso Reviews

Published by on 2026-04-15

🏷️ About: At Bitso, we’re evolving the way people use their money. We make cryptocurrencies as easy as ordering pizza.


       


Is Bitso Safe to Use?

We Investigate the app owner's website (Bitso.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


🤬 Negative experience
89.2%

🫥 Neutral
10.7%

😎 Positive experience
0.0%

~ from Justuseapp.com NLP analysis of 1,031 combined software reviews.

Is Bitso Safe?
Bitso: Save and invest easily does not appear safe based on available data.
0.1/100

  Safety Analysis »»

Is Bitso Legit?
Bitso: Save and invest easily does not appear legitimate based on our analysis.
12.1/100



Read 20 Customer Service Reviews 😠💢

4.6 out of 5
Updates keep taking features away

A couple of months ago you were able to visualize historic charts for each currency just by tapping over one of them, now tapping on a currency sends you directly to the deposit tab with historical record nowhere to be found. Contacted support and they didn’t even know what I was talking about. Also fees have risen up a lot.

My withdrawal was disabled

It a bad application I won’t advise any one to use it, my withdrawal was disabled for no reason and it three days now, i have made complain and nothing have been done this is very bad because I’m feeling like you guy are trying to scam me for my money

Use Binance

Wide spread. High fees. Way too many confirmations required for deposits. Bad UI. Often doesn’t work. I could go on. Better to use Binance.

Doesn’t work on iOS 18

You can switch tabs but no controls are working, Go to wallet, Buy/Sell - nothing happens when you touch.

Sign up problem

I was trying to create an account and it tells me my curp is already register with another account and I can’t remember creating one account, what is the way forward?

It doesn’t work if you’re in the US

I just downloaded Bitso and when I tried creating an account and it asked me for my country the US it wouldn’t let me go any further but it would if I selected other countries it would.

Easy way to lose money

From nowhere they block my account changing my phone number and face id access no longer works, and now many things they ask me to send to “try to recover” my access. It is ridiculous and fraudulent.

Muy decepcionada

Deposite 3000 pesos en mi cuenta siguiendo los pasos exactamente como me lo pidieron en la app y no llego. Después de contactar el soporte me mandaron este mensaje.

Hello Patricia,

Hope you have a good day.

We know that you made a transaction to the wrong network, which resulted in these funds being lost. But we have great news for you: thanks to our new unified Ethereum address, we will be able to recover these funds.

All you have to do is the following:

Deposit the commission we charge for recovering funds (50 USDC) from any wallet.

Entonces, tengo que pagar 1000 pesos para recuperar mi 3000 pesos? Es broma verdad? Y ahora, el soporte no responde. Silencio total! Que mal servicio!

Password restore

I lost my password and I can’t reset because I never receive text message and there is no other support. I tried to make another account but it ask for ID information and it says it’s already in use in other account , need to restore through email or something , thanks

😡

I was unable to make a withdrawal till now,my withdrawal keep saying pending since these days and I contacted the support they told me to increase my limit which I tried to do ,I was told to upload my passport and I don’t have a passport,they didn’t give me another option which is not far ,I couldn’t make a withdrawal since then

Unable to withdraw funds

Bitso is a total nonsense. I’ve been unable to withdraw my money from Bitso . I made a transaction since on the 20th of July 2023 and yet the transaction is still showing unable to withdraw. My money has gotten stuck ever since. The developers should do the needful otherwise I’ll return here to give more awful rating.

It’s a bad wallet they we block you and take your money

It’s not advisable to use

App does not work after update

After I switched to iphone 16 and updated to IOS 18.1, Bitso just stopped working, not allowing me to log in properly. Tried to reinstall, reset, everything and it remains inoperable.

Withdrawal not allowed

Please try and work on your system it keeps showing withdrawal not allowed and it’s making spot of people stop using Bitso

Bitso Issues

What happened my accounts keeps showing withdrawals are not allowed !? Please respond to me

Pending transaction

Please my transaction has been pending for days now I need help

Us

Is this still not available in the US?

Silver

I would you to put some crypto that are back of silver that will awesome

Love it!

Can’t get enough of Bitso!!

Top Notch !!!

One of the bestout there



Is Bitso Safe? 🙏

Bitso: Save and invest easily does not appear safe based on available data. JustUseApp Safety Score for Bitso is 0.1/100.
This assessment is based on our NLP analysis of 1,031 user reviews. Combined with the app store average rating of 4.6/5.

Safety Analysis

84.4% of users say app is safe 👍
84.4%

8.1% of users have some concerns ⚠️
8.1%

7.5% of users say app is risky 🚨
7.5%


Is Bitso Legit? 💯

Bitso: Save and invest easily does not appear legitimate based on our analysis. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Bitso is 12.1/100 .
This conclusion is based on analysis of 1,031 user reviews.

🔏 Privacy & Data Safety

Bitso collected the following data from you:

  • Data Used to Track You:
    • Identifiers
    • Usage Data
  • Data Linked to You:
    • Contact Info
    • Identifiers
    • Usage Data
  • Data Not Linked to You:
    • Diagnostics



How was your experience with Bitso: Save and invest easily? Post a Review




Features

With more than 8 million users in Mexico, Argentina, and Brazil, Bitso lets you buy and sell Bitcoin, Ethereum, XRP, Litecoin, Bitcoin Cash, TrueUSD, MANA, BAT, and more! The custody and tracing of your cryptocurrencies are regulated by the Gibraltar Financial Services Commission (GFSC) under its purpose-designed Distributed Ledger Technology Regulatory Framework.

Bitso is a regulated cryptocurrency financial services platform powered by blockchain technology.

In our app, you can buy and sell over 25 cryptocurrencies, such as bitcoin and ether, and store them all in one place or send them to friends and family.

- Buy only a fraction of a coin at a time and build your cryptocurrency portfolio over time.

At Bitso, we’re evolving the way people use their money.

  Contact Support
Developer:
Bitso SAPI de CV

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