Contact Cryptosignal Support

by StarStang26

I am thoroughly disgusted with this company. I got the app and noticed that you can’t do much of anything without subscribing but then I noticed they offered a FREE 7 day trial so I wanted to try that. As soon as I did I was instantly charged $105 for a full months subscription! It clearly states in their Terms and Conditions that your card would not be charged until within 24 hours of the trial ending IF you did not cancel beforehand. I was furious! There’s no way to contact this company legitimately. The app directs you to their Facebook page for “support” and the only thing I found was an email address so I sent one requesting an immediate refund. The next day my email got returned as “undeliverable.” The email wasn’t real. So then I tried to message them on Facebook messenger and was greeted with a generic automated response and finally was given an option to “talk to human”. It definitely wasn’t a human, just another automated message saying to make sure I unsubscribe from their app so I don’t get charged again next month! I demanded a refund and explained what they did to me again and haven’t gotten any kind of response since. I don’t know what to do from here to get my $100 back. Please don’t fall victim to this company like I did!

by MeistOfMes

You quite literally can see nothing current in the app (except current crypto prices) without a subscription. To decide if I wanted to subscribe at the enormous amount of money they charge ($99-$799 depending on length), I wanted assurance that it would be worth it. Clearly it is not. I’m deleting it after this review.
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As an aside — I see mention of free trials from earlier reviews. I can’t find anything suggesting a free trial is available anymore, which leads to the original complaint: you have absolutely no way of knowing what you can see after paying, and you can see absolutely nothing without a subscription.
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Another concern — perhaps I am missing it — I can’t find the credentials of the person/people triggering the signals. Any app or website giving financial tips should be up front by disclosing the background of the person making the signals.
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Way too much money required for blind faith that this app would even be worth all that. Instant delete!

by Colbster917

I have been immersed in the crypto world for well 3 years now, and have a deep understanding of the market, both in bear and bull conditions.
Do not be deceived by the “extraordinary” gains that this app boasts by following their “premium” signals, as they are incredibly misleading and are a sham... they do not include the dozens of signals they’ve thrown out on cryptos that have subsequently dropped in price —in some cases as much as 50% upon their signal being released.
You would be better off to spin a wheel and invest in whatever altcoin it lands on, or simply do your own research and “HODL” for the long term... not to mention this deceitful company has produced FAKE REVIEWS as to make their app more enticing for prospective investors.
Do not —I repeat — do NOT make the mistake of throwing away $100 on a fraudulent app that has ZERO understanding of the cryptocurrency market.

Update as of 7/24: Contacted support and they *still* haven’t refunded me as per request. Completely evaded my previous request, and will likely do the same again. Hoping I don’t have to escalate this.