Liberty Treasury Management Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Liberty Bank (CT)
Verified email ✔✔
E-Mail: LibertyBankCustomerService@liberty-bank.com
Website: 🌍 Visit Liberty Treasury Management Website
Privacy Policy: https://www.liberty-bank.com/privacy-and-security
Developer: Liberty Bank (CT)
3 Most reported problems 😔💔
Awful.
by Budtheman
I would like to preface this by saying I am not against change. I am aware that things need to be upgraded to keep up with the times. However, this new app is complete garbage. Older app was way more user friendly. On the old app, one could make a transfer within seconds. Now, you need to go through two separate screens (while trying to push tabs that are terribly small). To top it off, it’s insanely slow. Get used to watching the “Loading” signal. Liberty would have been better off upgrading the old app as opposed to this new garbage.
UPDATE: Just received an email from liberty bank saying they are taking our opinions into consideration when trying to make the app better. Doesn’t appear they are actually doing so. The app remains sub-par, at best. Terribly slow app, while on WiFi or not. App still runs like a web browser on mobile, which creates a generally awful user experience. No updates to address these issues. App remains a 1 Star in my opinion.
Unusable
by Lab29
I expected some downtime during the switchover but I still can't use the app days later! No log-in screen ever comes up. Instead there's just a blurry background and a grey bar that when you swipe down on it gives instructions on how to set up fast balances on the device. Given that I no longer live in New England, I used the mobile check deposit to still deposit checks into my Liberty Bank account. Now that I can't even log into the account, I'm unable to make check deposits so it looks as though I may need to be switching banks very soon due to this new app that is way worse than the old app. Although basic, at least the old app was accessible and you could accomplish what you needed to do.
Not an upgrade by any means
by B-weather
Not only is this app slower to open every page, it is counterintuitive to navigate and all font sizes are much smaller. I have good vision and find it a bit difficult to read. I can only imagine how hard it is for people with anything less than 20/20. Good luck if you have multiple accounts. I can not order them in a way that works for me. They used to order alphabetically, didn’t in new app so I tried numbering them-they still are in a random order!! Very frustrating. Sadly I am sure Liberty has sunk a lot of money into this change and also have no regard for their customer’s opinions. Sadly I find myself considering changing banks!
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