NC Lottery Official Mobile App Reviews

Everything is updated on our phone we have even spoken with Apple there’s nothing wrong with our phone we have contacted the lottery several times and then everything they’ve asked us and the scanner still does not work Please if there’s anyway to fix it we are unable to do anything with it it takes forever to scan one ticket and we’re missing out on being able to play Luckie rewards because of it. We find it hard to believe the North Carolina lottery cannot hire technical engineers that can fix this. Raleigh is flooded with engineers that could fit this in a minute. We believe that you owe it to those that support of a hurry to have a efficiently running app. We are all missing out on being able to play games or scan our tickets because of this why did you have to change anything when it was working perfectly fine before. Thanks 🤬

NCLotteryOfficial was updated/replaced in October 2019. They removed the option to extend a subscription. Without a way to effective-date a purchase, you have to remember to go back in and buy a new block of tickets. There is an auto-renew option that buys new tickets automatically, which requires a debit card - no way to use funds already in your account (Why even have a wallet/funding option!). And the history is only last two weeks or month by month, requiring you to perform multiple history inquiries to find a transaction (purchase or win) for a date you might not remember. A past 12 months (or even 6 months) option would solve this. Would also be nice if it supported Face ID/thumbprint login. In a nutshell, NCLotteryOfficial is pretty rudimentary and leaves a lot to be desired.

NCLotteryOfficial is very difficult to use. 1) There needs to be a Touch ID sign on option. 2) Winning funds should be available to use to purchase new tickets vs into a hidden account that can only be withdrawn. 3) There should be one place where you can see all transactional data. 4) I have used the Chat function several times, mostly only to be timed out and have to sign back in and restart. 5) I have yet to find something that the Chat function can help with without getting told they will have someone email me to then tell me to call the 800 number 6) Each Chat session should not require the extensive verification process (Name, Address, DOB, Last 4 of SSN, DL #) since I have signed in and only asking where I can find $4 in winnings.

You’d think with all the money that the NC lottery generates that they’d come up with a decent app. All I wanted to do was to scan a few tickets to make sure I wasn’t missing anything. I guess you’re required to sign up b/c of the age restrictions on the lottery and potential tax implications? I don’t know but it’s a pain. I just wanted to check some tickets. We don’t even play but once a year when we exchange tickets/scratch-offs as stocking stuffers. It doesn’t keep you signed in, there’s no Touch ID, and navigating NCLotteryOfficial is overly complicated. Simplify it. Remove games that aren’t playable/purchased through NCLotteryOfficial and just have them under a separate info section with rules, odds, and instructions. Allow folks to check numbers without logging in. Plus NCLotteryOfficial is called “NCEL”. I know I’m not the only one that finds that funny.

This updated app is better than the previous app but it still needs work. Scan feature is much better. There’s a lot of stuff in NCLotteryOfficial. So much so it can be difficult to navigate through it. My two biggest gripes are having to login every single time. The multiplayer steps to login is annoying. Please change this. Secondly, I don’t like the $5 minimum purchase. If I just want to buy one cash five ticket for one draw, I can’t. The minimum purchase forces you to perhaps play more than you intended.

NCLotteryOfficial has so much that needs to be done in order to get a good rating. I used to be able to scan scratch offs and get points for that to use with Lucke and that seems to have virtually disappeared. I don’t feel comfortable that if you buy games like the powerball, cash 5 or other games that you can’t see the numbers for each transaction. It makes you wonder did you really win more? And how could you ever prove you won when you can’t see the numbers from the tickets? I think I’m going to stick to playing games where I can get a physical ticket. NC Lottery - please change this to allow people to view the numbers for tickets purchased. You must understand how sketchy it comes off not being able to see that information……:

Does NCLotteryOfficial really work? I have noticed reviews on how folks are questioning the authenticity of the numbers NCLotteryOfficial produces. I myself have along side others have used NCLotteryOfficial for years. Some folks have possibly spent over $1000’s on numbers and the winnings are under $100. Folks really need to know that NCLotteryOfficial may actually be a ripoff of some sort. Don’t know about anyone else, but I would like proof of how many people actually won the lottery by using NCLotteryOfficial. Folks need to know and it is considered PUBLIC information. Most wins are from folks going into the store to purchase tickets. Y’all look closely and do the math. Stop using NCLotteryOfficial until they show proof! These numbers I feel are bogus. Show some proof. The public would like to know.

Looks like your engineers would test the site out before you make any changes or updates that don’t work worth a hoot. This happens Every Time you change something. Makes no sense whatsoever. I, might could of seen this happening when you first took over from Scientific Games a few years back, and it really shouldn’t happen then either. Looks like to me you need to hire some engineers that know what their doing... This, is not right for us as consumers that help you have a paycheck. This is very unacceptable to make us suffer. You guys need to get your ducks in a row NOW. If, I had my way about it I would have already reverted this contract back to Scientific Games long ago.

With every update things get moved to weird places to where it’s highly unintuitive and inconvenient to be able to check anything.

I’ve went through not being able to scan tickets for about a year at one point. And now the problem is back. And if you try to scan the ticket multiple times while it won’t work, it will lock you out of being able to do manual entry as well.

I still can’t deposit any money into my account and I contacted them a few times and they said I didn’t put my card info in correctly. It used to work. I’ve tried reinputting my info for that card 100+ times. My bank is not the one declining the transaction.

I have an Apple IPad and I have not been able to get on the site because it’s telling me that my location cannot be verified. I have talked with support and they are telling me that Apple does not support NCLotteryOfficial and could give me little information. I was told to turn location on in NCLotteryOfficial and the device. Also said I had to clear cookies in cashe. Nothing worked. Was told to try another device which I only have Apple phone and IPad and was not possible because I don’t have another device. Old app worked fine. This is a bad app that needs to be fixed ASAP. In the meantime I will delete it. Too bad! Previous version worked just fine! Oh by the way you cant buy just one ticket!

With each update the NClottery application got a little more confusing. With the latest update NCLotteryOfficial is absolutely too confusing to even want to enter any of the lottery chances. I’ve talked to several others who have also deleted their accounts because of the latest changes and having to jump thru hoops just to enter. Someone needs to go back and adjust the application so that simple minded people could still scan their tickets and enter the games. I’ve scanned my scratch tickets and entered games for almost 4 years but this absolutely ridiculous and the lottery will never answer any question you may have. Someone needs to do a complete investigation into this

I use NCLotteryOfficial almost daily or I TRY to use NCLotteryOfficial daily. Sometimes it scans tickets and works great then some days it doesn’t work at all.
There’s also games and tasks you can complete to earn extra points. I’ve emailed several times over the last 2-3 years asking why the games NEVER work but the only answer I get is my app needs an update and to delete app and download again… still doesn’t work.
And looking at the other reviews it looks like a lot of people are still having issues with NCLotteryOfficial but nobody ever responds. Shame!

Hey person who thought the “if we make the scanner horrible they will need to go in and have retail scan them and if they go in they will buy more tickets” … WRONG. WOW … and to make you actually go to a retailer while during a pandemic when you want to distance yourself from others too. Soon as unable to rid myself of my tickets that won. I WILL NEVER buy another ticket again until you make the scanner work normally again. I had a major problem when you “required” me to log in to even check my tickets. Now can’t even check my own tickets quickly like was able to prior. Very Disappointed.

NCLotteryOfficial has been awful for some time now. Since the recent update horrible, worse than before. It won’t scan tickets and if it does takes forever and shows incorrect results. It holds the last result and when you scan your next ticket shows previous ticket results. Some times for 3 or 4 tickets. Good thing I am a double or triple checker or would throw money away thinking I lost. I wonder how many people throw away a winning ticket because of this horrible mess with NCLotteryOfficial . It is so annoying I dread checking
My tickets and may purchase less so not as much to verify. Please fix this for the better and not worse again.

I only got this to scan tickets but it would either not read the bar codes or say I had an invalid ticket. Don’t know how the rest of the features work, because I don’t have any intention of trying them. Just wanted to check tickets and it didn’t work.

About a week or two ago, all the second chance games disappeared from NCLotteryOfficial . I have no way to check how many entries I have or when the drawings are. When I select “second chances“ from the menu options, it says “oops something went wrong!“ also, the banner at the top of the page says you’re supposed to get two free tickets every time you spend $10 on an Carolina Cash 5, but NCLotteryOfficial only awards you one free ticket. These are not small issues and they need to be fixed immediately.

Just to check a ticket I need to sign in. Every time I try to sign in lately. It keep saying Lucky rewards not available unable to sign in or retry. I have to try to sing in 3-4 times before it lets me. Then it says you already submitted this ticket for rewards when I know I haven’t. With all the money being spent on lottery you and the information being sent just to have on online account, you would think NCLotteryOfficial would be great. It makes me question how Secure my information is that I sent to them.

When will you add support for logging into NCLotteryOfficial using facial recognition on the iPhone? If banks have supported this feature for years, there is no reason you can’t. Please add it to the next release!!!!

BTW, the ticket scanning works MUCH better now. Add support for my request above and you will earn a 5 star review!

If NCLotteryOfficial ever worked it be great! Unfortunately it rarely ever works. If your trying to scan tickets good luck bc it rarely works. I can’t even sign into it right now. I login in and all I get is a blank white screen after entering my login info. I’m constantly deleting NCLotteryOfficial then reinstalling it hoping that it will work but it rarely does I even restart my phone. I keep my iPhone updated and all my apps as well so it’s for sure a 100% NCLotteryOfficial that’s the issue.

I love NCLotteryOfficial! It lets me scan my tickets from my phone and get the luck-e rewards points. Its fast and easy!! I have no regrets getting it. I entered my points into drawings and if you win you get notified by email! Its easy to use and makes things much easier!

I know it’s new so I’m giving it the benefit of the doubt and I’m sure they have things to fix and work out, but my user experience is far worse than the older app. I had to log back in twice during my session; it just logged me out for no reason. Two of my tickets wouldn’t properly scan despite multiple attempts and changing the lighting.

And I left NCLotteryOfficial for less than two or three minutes at the most and when I came back my cart that I had been building was completely cleared and I had to start all over. I ended up abandoning my cart for now rather than start all over. I do think choosing numbers is easier now in the format where all the numbers are laid out on a grid.

I got two lottery tickets yesterday at 12 am for the draw tonight, I actually had to deposit money as the funds were not enough. My transaction was completed and I got the confirmation email. Today when trying to check my tickets I just realized that are gone. The application doesn’t show them. Go to the store and buy tickets you can have in hand with you. I really thought an application like this was safe to us but unfortunately is not. Really unfortunate your tickets are stolen or lost during the transaction, the worst part is a confirmation email was sent, how is that possible. Other thing is the confirmation email doesn’t include details about the game you are playing or the numbers you chose, very risky as there is no evidence of the games played or the numbers that were chosen. So sad.

With All the money the lottery brings in, why can’t you get a top notch app developer? NCLotteryOfficial is a great tool IF it worked properly. It constantly crashes when having to log in more frequently. Either go back to what it was like prior to the recent update or upgrade to a better app. I really hate it the way it is now.

When you update any app I know there will be bugs, but this whole app has went backwards. The old app was easier to buy tickets, reset quick pick numbers, and navigating. You have to take five steps just to get somewhere that should be one step.

Don’t even get me started about 5.00 min. I don’t see myself using NCLotteryOfficial until all the issues are fixed and I think it was launched way to soon or something. I’m all NCLotteryOfficial is unusable and a complete waste of time as it is now.

The new app does not work as well as the last one. It more than often takes many scans to get the ticket read. The app often doesn’t respond or gives a “ Scanning error see retailer” when checking the tickets. I have similar problems with Lucke Rewards in addition it says the tickets have already been entered. Several tries later the tickets are accepted. The old app was more responsive and more reliable. If this continues it will make for many unhappy lottery customers.

When I first downloaded NCLotteryOfficial, I was skeptical bc of the negative reviews. Now, I’m not so sure why it got all those bad reviews. NCLotteryOfficial has been nothing but easy to use and always helps me find the info I’m looking for.

It’s rare that you have an app that makes you want to slam your phone down or scream at the screen. Once you are inside NCLotteryOfficial it’s not so bad. NCLotteryOfficial logs you out every time you close it. If you forget your password it is very cumbersome to get a new password set. This is hands down one of the worst apps for usability. If you are having a great day and think nothing could ruin it....download NCLotteryOfficial and enjoy the pain. It’s the gift that keeps giving.