Contact NC Lottery Official Support

Everything is updated on our phone we have even spoken with Apple there’s nothing wrong with our phone we have contacted the lottery several times and then everything they’ve asked us and the scanner still does not work Please if there’s anyway to fix it we are unable to do anything with it it takes forever to scan one ticket and we’re missing out on being able to play Luckie rewards because of it. We find it hard to believe the North Carolina lottery cannot hire technical engineers that can fix this. Raleigh is flooded with engineers that could fit this in a minute. We believe that you owe it to those that support of a hurry to have a efficiently running app. We are all missing out on being able to play games or scan our tickets because of this why did you have to change anything when it was working perfectly fine before. Thanks 🤬

You’d think with all the money that the NC lottery generates that they’d come up with a decent app. All I wanted to do was to scan a few tickets to make sure I wasn’t missing anything. I guess you’re required to sign up b/c of the age restrictions on the lottery and potential tax implications? I don’t know but it’s a pain. I just wanted to check some tickets. We don’t even play but once a year when we exchange tickets/scratch-offs as stocking stuffers. It doesn’t keep you signed in, there’s no Touch ID, and navigating the app is overly complicated. Simplify it. Remove games that aren’t playable/purchased through the app and just have them under a separate info section with rules, odds, and instructions. Allow folks to check numbers without logging in. Plus the app is called “NCEL”. I know I’m not the only one that finds that funny.

This app has so much that needs to be done in order to get a good rating. I used to be able to scan scratch offs and get points for that to use with Lucke and that seems to have virtually disappeared. I don’t feel comfortable that if you buy games like the powerball, cash 5 or other games that you can’t see the numbers for each transaction. It makes you wonder did you really win more? And how could you ever prove you won when you can’t see the numbers from the tickets? I think I’m going to stick to playing games where I can get a physical ticket. NC Lottery - please change this to allow people to view the numbers for tickets purchased. You must understand how sketchy it comes off not being able to see that information……: