Contact EVgo Support

by KillBillwithNIN

Use Apple Maps instead of the creepy one used now. Take the time to make the app an iPhone experience not a google tracking opportunity. Using the built in mapping api means my privacy is respected and the experience is more in tune with how I expect an app to function. The lack of a quick and simple way to see where I am in relation to EVGo chargers is annoying and that it doesn’t use the standard UI symbol for location calls (the little pointer) combined with its clunky layout makes the look like the developers are more interested in making the app look and operate the same across platforms rather than going for a great user experience. I do not find the app a joy to use.

by MonkWise

Waisted 4 hours walking around and having a really, really, really long lunch.
A flaw in the app will shut off your charge if screen is bumped when you put phone away. I checked later to see how charge was coming. Called there support line to which I was told everything was fine. -I explained I could no longer see the screen that says it’s charging and asked how to get back to it.
If you can turn off charge from app and not just “at the pump” you should be able to verify it’s charging, turn it BACK ON if accidentally disconnected, heck even set limits. Say, “fill er up” or “put $10 on 5” whatever. Seriously lame. Now I have to go back tonight and sit in parking lot for 3 hours, as everything will be closed. Really disappointed, what an oversight not being able to start/confirm charge when you can apparently stop one in progress by putting phone in pocket.

by Addy89

I recently download the app but this app doesn't work for me. I accidentally tap at the charge bottom when I wasn't at the station. The app started to charge me the money for it when my car was not even plugin. I had to call the representative to stop the charging session, then she told me I got charge $1.50 for starting the session. The representative doesn't even helpful and can't even answer my question when I ask them how to stop the charging session on the app when I accidentally tap it. Too bad I have to delete this app and close my Evgo account. Bad experience with Evgo. Compare the customer service between Evgo to ChargePoint. ChargePoint has a better customer service and better app to handle the customer needs. I'm able to stop the charging session on the app with ChargePoint and don't have to deal with the hassle on the phone. Goodbye Evgo.