Contact Kia Access Support

STAY AWAY FROM KIA! Nothing but greedy. I mean they charge you $15/mo if you want to simply remote start your car on a cold morning. Keep in mind this is only $150 a year if you do it annually. It’s pathetic. And oh, you want to be warned that you 12V starter battery is low? Sorry that will be starting at $6/mo. Yes, that is right. Kia says “screw you, we would rather leave you stranded if you don’t cough up $6/mo.” What is in the next update? $15/mo if you want your side airbags to work? The brand is so unbelievably pathetic. But don’t worry! They will make sure you know when service is ready all for free, so you can go in and get ripped off at their dealerships. I have loved kia for so long through their rise to glory the past 2 decades. My Sorento was awesome, but after purchasing my wife’s new Kia Niro, they have officially lost my business. Stay away from companies like this, because once they realize they can gouge money from you, they are just going to keep doing it. Also I am highly skeptical of the 4.6 stars due to the poor quality of this app and the terrible lag time. Also the sheer lack of features for the price you pay each month. Seriously, it is $6-$20/month. I am the go to car guy in my vast community of friends and never will I recommend kia until they remove this monthly cost to access features that should already exist on a $30,000 purchase. The greed is unrivaled and I am severely disappointed.

The application is a cool idea however I have found that it can turn into more of a hassle than a positive. First of all in a modern world we as the consumers are princesses and expect the doors to unlock the minute we press the button not a minute or two later. The major problem I have had besides the long delay waiting for the doors to lock or unlock it a problem with connection, I have locked my keys in the car a few times on purpose one being at an amusement park, when leaving for the day I tried to unlock my car and after a few minutes I got a notification that the car hasn’t been driven in a couple days and to start the car to connect. The 2nd time was river rafting, locked my keys in the car and when we got back hit the unlock button on my phone and nothing after waiting about 5 minutes I tried again this time I got a message that it could not connect to the server and two options, retry and cancel after clicking retry a hand ful of times I tried cancel which killed the app every time I clicked it. I tried calling the uvo number on the door window after a few minutes being on hold gave up and called for a family member to go to my house and bring my spare key. I have learned not to trust or rely on this application. Definitely not one that I would subscribe to after the first “free” year is done.

I have now had my 2020 Telluride for close to a year and just got an email letting me know that my trial UVO is coming to an end. I was shocked when I looked at the pricing to continue!!! 25 DOLLARS A MONTH FOR A SYSTEM THAT IS ABSOLUTELY HORRIBLE! I thought it was a joke! The remote lock and start function is just plain pathetic. Kia should be embarrassed to put out such a poor product. When you use it to try to lock or start your car the amount of time it takes to execute the function is an excruciating 2 minutes plus! Often times it doesn’t even work! I’ve tried it in many locations! It you forget to lock the doors and also want to start it, it takes nearly 4 minutes to accomplish both! If you don’t think that’s a long, time out 4 minutes and see. By that point I could easily go out, start my car, and come back in! My brother has a Subaru and his system is nearly instantaneous. I really believe Kia is crazy for asking customers to pay 25 dollars a month after the trial to get such a poor system. (You can’t even start the heat or ac in my car) It’s also very wrong to use it as a selling point to sell cars. The system should be free until they can make it better. Even then, 25 dollars a month is ridiculous.