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They’ve wrongfully charged my card thousands of dollars twice. 8,000 dollars total. They can’t even give me an explanation as to how it happened. After the first time took my card off auto pay to insure it didn’t happen again. I’ve spent probably hours now on the phone with them. They couldn’t even immediately give me my money back and blamed my bank they said three to five buisness days and I called my bank and they said acredo just hasn’t put the money back yet. I couldn’t even pay for my groceries they’ve left me with no money twice during a pandemic. My insurance won’t cover my medication unless it’s through acredo and when I ordered my meds after the first accidental charge I asked the woman several times how much it was going to cost and that I couldn’t be charged thousands again. My meds were supposed to coat five dollars. She assured me it wouldn’t happen again. Honestly this has been such a nightmare I’d rather just be sick then to have to get my meds from them and keep dealing with this.

I would give negative stars if I could. I have had more back and forth calls than I can count, just in an attempt to get my specialty medication. It took two full months just to get my new specialty drug. I finally did receive the loading dose for my new prescription and now I am going through hoops again just trying to get a refill for it. My doctor’s office has called Accredo multiple times and I have also. Once one issue is fixed, Accredo comes up with another reason why they cannot send me the medication I need. I have to wonder if they are trying to purposefully prevent patients from getting their specialty medication - is it because it is expensive? I truly do not understand. I am beyond frustrated and disappointed in the customer service and their lack of concern for helping patients. If Accredo reads this, please fix the very broken workflow that prevents patients from getting their medication. There are so many barriers. There has to be an easier way.

Accredo specialty pharmacy service is unbelievably bad. My doctor was able to locate any other pharmacies to send prescriptions but accredo, after trying phone numbers and addresses etc. Had many calls with accredo and everything was assured by them that they would reach to my doctor immediately by “patient rescue” action. And my doctor never heard from them. And then every time when I spoke to them the agent had no record at all on previous calls so I had to describe again. Eventually I ran our medication for more than a week so I had to ask my doctor to send prescription to CVS which worked immediately. But Cigna would force me to use accredo. I hope they fix the problem so I would be able to get medication this time. Finger crossed.