Contact Electroneum Support
Company Name: Electroneum Ltd
About: Electroneum is a digital payments ecosystem that allows anyone to store, send and receive digital
funds via their smartphone.
Headquarters: Maidstone, Kent, United Kingdom.
Electroneum Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Privacy & Terms:
Read 7 Customer Service Reviews 😭😔💔
Sir I had 70256 ETN In my Electronium wallet.Now iam trying to withdraw to exchange, but wallet ask me KYC.But I have applied 3 days before KYC.Till this time on processing.I request you please complete my KYC as early as possible. Thank you sir Lakshmi Narayan
I bought electroneum and deposited tokens in the electroneum wallet in June. Shortly after my purchase, my wallet was shut down for KYC requirements. It took days to satisfy KYC but my wallet was restored. In August my wallet was again shut down for Proof of Funds. I complied with documentation and although it was accepted MY WALLET NEVER WAS RESTORED! Now it says I need to reset my password but the link never arrives in my mail box. I have not had control of my funds for most of the time that has passed since I bought tokens. I don't think I will ever get my money back.
I created Electroneum account to be able to move my ETN's from Paper Wallet. During account set up process my address data was not marked by the system as a required info, so I left it blank and account was openned and I transfered my ETN coins into it. Then when I wanted to move ETN tokens out, system asked me to proceed with KYC asking for the proof of my address. I sent the document confirming my address but it was not aproved as not matching data provided during account setup process (no address provided). So I went through support to add the address to account data but it is terrible process. Complete lack of communication, no replies from support's zen desk despite my few more attempts and account is blocked for more then a mont now, with my founds frozen on it. Be aware of my case!
Help someone have broken in and been in the safe and emptied my offline wallet. I have sent to the police that there is nothing left except 95.1 which was downloaded out of 3500000 pcs. The person has been arrested and has confessed, but the police need help to track down. I still have copies of paperwallet help
Iran
by Asrn002211
This is not a crypto currency
When you call it crypto currency it has to be for all people over the world not forbid for some people ( like iranians in this case )
I don’t understand
if You dont have problem with iranian people , well its really easy to proof we are not them . We are people not government
We killed by our government and killed by you
We have no one in whole the world Even in 2020 and technology time
I am sure if you were in our place , you will not do this to us
I cant understand if you want to forbid our government will go on . We will help you too but why you are doing this with us ?
Those *** has all of our money and dont even want these little crypto currency like This but we are dead because of little money . We need to be a part of crypto currencies world
I have no idea what i have to say but i wish someday I could speak with you and other countries because i have a lot of idea for these kind of stuff and i hope someday i can help us
Remember it !!! You are human being too
Someday maybe you need us . Who knows ?
But think carefully
Are you doing things right ?
I wish i can talk with you maybe can understand you which i dont think so
Be rich be successful
We will die instead of you ( not only you . You and our government )
Have fun
Enjoy life
Doesn’t even work
by TheFlyingBassAce
Can’t even finish the process to activate my wallet. Get to the last step where you “prove you’re a human” and it instantly says access denied. This app doesn’t work at all. Absolutely will not invest in a coin project who’s wallet isn’t even functional or working. Be very wary, and cautious when using this application, besides not allowing you to sign up, this app asks for a lot of personal information. You don’t need my email, phone number, and date of birth. Many reviews also point out users not able to access their wallets after particular updates. I’m really glad I never actually bought any electroneum. Good idea in theory, but simple overlooked bugs, severely lacking in basic functionality, and multiple complaints of wallets not working will spell disaster for any coins future.
5 months and KYC not verify
by MarketFreeTrades1
The technical support for this project lacks customer service. This company does not know how to provide the care for great user experience. I have been dealing with them for over 5 months to get me KYC verified and they keep denying it without reason or explanation while my funds seats in their wallet unable to be accessed. I have provided ton of personal information with no results. I have tried multiple ways to contact company and they keep closing my trouble tickets without even resolving them. DONT SEND FUNDS TO THEIR WALLET without being verified, you won’t be able to access your money and won’t ever hear from the company to fix it!
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- Pulling issues faced by users like you is a good way to draw attention of Electroneum to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- If you are a Electroneum customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Electroneum.
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