CBP ROAM Reviews

by Dazzzzzj

Cannot seem to log in off my phone anymore but can log in off other peoples phone. Keeps telling me authentication failed try again

by FWBCBS

One-time verification codes never worked. Rebooted multiple times and tried about 12 times total, but it never worked. Called CBP, but they were no help. Had to travel an extra
1-1/2 hours (and considerable gas burned)
because the CBP ROAM system didn’t work - very frustrating!

by SmartMachines

I had setup CBPROAM on my iPad but now added it to the iPhone and I go though an extensive and secure login process but none of my account info come in and I have to set up all of it again? Hopefully it’s a big and soon to be fixed. Fail!

by Mpete007

The system is NOT READY. I am 0 for 5. Don’t waste your time putting all the information in. Save the time and just go thru customs you end up doing it anyway. I am a computer designer and I can’t make it work. Why they would roll this out without working is unbelievable. Go idea very poor execution.

by Mike895623

Glitchy and slow. Have to wait over 20 minutes for CBP to decide if they want to call you or not. Facial recognition takes 5 or 6 tries. This is what you get when government tries using technology.

by Adhdgj

The “update” that they FORCED ME to update to continue use CBPROAM causes it to crash after I login, select my vessel, and click next. Not CBPROAM is useless, guess I won’t use it and see what happens 🤷‍♂️

by Ghhdjj

I hope the developer reads this. I press the accept button but it won’t accept. Can’t get past the accept page. Deleted and reinstalled numerous times but that didn’t work. 5 stars when we can figure this out. Running a iPhone X with all the updates.

by Pleasure Boating

I’ve been waiting for an agent to reply for over two days now to grant me access from Florida to Bahamas. I have uploaded all my information and CBPROAM keeps on saying waiting. You cannot cancel the request or navigate CBPROAM while this is in progress.

by Sunchaser Monica

Downloaded on iPhone 13 and got a version that has two options “Report Arrival” and “Report Cruising Port of Call” which allows me to select “Report Cruising Port of Call” and report my current anchorage or port but I can’t get the same version on the new phone just purchased. The updated version provided on CBPROAM Store keeps downloading an incomplete or old version and there doesn’t se to be a way to update. The old version treats you like a new traveler entering the US! Very frustrating!! It’s a five star when it works like it should.

by Capt. Adam

Can only be used when you have cell service.
Gets frozen on a screen and no way to get back in to the system.
Only good at certain locations and with certain offices and with certain guests on board.

The good is that when it works it works great. They video call and chat with everyone and show them passports and all is good. But it doesn't work often and many times I have had to go in to the office anyway

by Rooster1445

The latest update defeats the purpose of having a Nexus card as you cannot submit your arrival information until in US waters.

If your entry point once reaching US waters has poor cell service you will not be able to submit your entry information, and you will not even know most of the time if they have not received it which forces you to sit around wondering if they got it.

As a Nexus holder that can submit arrival information four hours prior to arrival, CBPROAM should have not only the entry location but your exact ETA of when you will arrive. This would also be beneficial to CBP officers if they want to meet you and inspect you.

App needs to allow submission and approval prior to entry into US waters.

by DougXN

So my first impressions- Ug!!! One has to enter number for everything- passport, boat…. It is so tedious - and frustrating!

Just put a cut and paste function! For crying out loud! This is something that one has to do over and over and over….

Allow me to cut and paste these numbers- it will be MORE accurate 😃

by JCDeo

Unfortunately must delete due to massive security and privacy abuse with Zoom. Please consider alternatives from Microsoft or Cisco. Thank you.

by DougSharpe

Easy to enter data. Upon submitting trip, got a “Service Outage” message. But data was saved and quickly approved after call to CBP.

“Received” is misspelled on the Video Chat info page.

by Stevebreeze

CBPROAM is great for local boaters here in the USVI and Puerto Rico. Very easy to use and add travelers. The video chat to clear in works really well and the officers very professional and good to work with.

Still a few bugs:
When logging in you get a text message pin#, but you need to switch apps to read the text message. It works okay using the home button to switch, but if you use the text notification to switch it gives you a blank screen when you return to Roam,

It would be good to remain logged in for a period of time after using roam. Each time you exit out you need to go through the entire login procedure again. Or even better - use the finger print recognition to log in quickly.

by Paacalg

After an initial bug was fixed, CBPROAM works very well and is a big improvement over the old float plan SVRS. Just used it to clear returning from the Bahamas and it was quick and easy. 5 minutes After submitting the data, an officer came on the built in video conference, checked out faces and passport and done. Very nice system.

by Raf66

CBPROAM worked flawlessly for me this past weekend. Well-designed and easy to use. Super improvement over the SVRS. Thank you, Homeland Security.

by Kendallbos

Those things are rarely said together so it is worth repeating:
It’s from the government, it’s free, easy to use and it actually works. Even the BP officer I spoke with seem almost giddy about it. What an amazing improvement over the old video phones.

by RobertYJ

A real simplification of the process for coming back to the USA from Canada. CBPROAM works well and I’ve had nothing but courtesy from the agents who have followed up by phone.

by Muston B

CBPROAM is great. A nice addition to the CBP arrival process. No more having to spell out all the different names from crew who from all over the world. Easy and straight foreword.
I am sure there will be bugs etc. but so far it has been very useful.
Great Job.