Contact NIU E Scooter Support
Company Name: Shanghai Xiaoniu Network Technology Co., Ltd.
About: NIU APP brings you comprehensively intelligent experience and joyful riding
style.
Vehicle condition: battery level and estimated mileage, security
orientation, long-distance control, intelligent inspection, historical route,
riding statistics and attached device.
NIU E Scooter Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Shanghai Xiaoniu Network Technology Co., Ltd.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit NIU Website
Privacy Policy: https://app-api-fk.niu.com/v3/documents/privacy/detail?lang=en-US&clientIdentifier=Overseas&type=privacy
Developer: NIU Technologies
Can I trust NIU E Scooter app?
Protect your data and wallet. We investigate the developer's website (Niu.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Bluetooth is awful
by Edison3rd
The scooter is great, the app is problematic. Every time I receive or make a phone call my phone puts it through the scooters Bluetooth. Regardless of whether the scooter is on or not. If I am within Bluetooth range, which I always am when home, it connects. Even if I try to disconnect, it automatically reconnects and shifts the call to the scooter. There are no speakers or microphone on the scooter so it’s literally useless to connect a call to it. I don’t want to have to re-pair the Bluetooth every time I want to use my scooter, that’s ridiculously impractical. Please fix this, the scooter is not a Bluetooth speaker and shouldn’t connect as such. It is extremely frustrating. The only way to stop this is to forget the pair between the phone and the scooter. Additionally, the lights flash on the scooter every couple of minutes all the time. The scooter is off but still flashes. It’s obnoxious, how do you turn this thing off completely?? It freaks my dog out at nighttime.
Horrible app that prohibits functionality of scooter
by Darwinc13
In order to unlock any decent speed in the scooter above 9MPHThe app forces you to watch a tutorial. The only problem is every time the app tries to launch the tutorial, error message pops up.
Now I am unable to unlock the top speed I’ve tried everything from restarting the scooter to uninstalling and reinstalling the app. This needs to be fixed, you should not force people to watch a basic tutorial in order to use the capabilities of the scooter.
Still unresolved, customer service is unresponsive and waiting for an update or response. Might need to return due to this app.
Don’t leave scooter in car
by DakotaD215
Don’t leave the scooter in your car anywhere - even in a safe neighborhood. I have the Niu Air. The always available Bluetooth capability makes it super easy for thieves to find the scooter in your car trunk. They just need a Bluetooth scanner app form Apple App Store. All the storage boxes near my car were broken into last night, in my garage, for the first time. I’m pretty sure the Bluetooth was what they were looking for. There is no way to turn it off on the scooter and any phone can find the signal.
Have a Problem with NIU E-Scooter? Report Issue
Why should I report an Issue with NIU E-Scooter?
- Pulling issues faced by users like you is a good way to draw attention of NIU E-Scooter to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a NIU E-Scooter customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using NIU E-Scooter.
