Contact BMW Motorrad Connected Support

by Lpb2802

I own both the R1250RT and the R1250GS and in my opinion the overall Connectivity package and specifically the Navigation component, is a poorly designed package that is unreliable to the point of making it almost unusable save for a trip to the local supermarket. Even in this case you had better know where it is. The designers of the 2021 RT clearly do not own a modern smart phone as anything other than the smallest models do not fit the phone enclosure. Also the designers are not aware of how people use their phones given that the Connectivity App must be the dominant app and always open. If you try and access any other App the mapping function will stop working. Perhaps for some this is ok but the killer is the unfailing unreliability of the system. It is so unstable that you can not rely on it for touring or even the most simplest of routes. It’s when and not if the Connected App loses connection with the TFT the only remedy is to stop the bike, remove the phone from its prison, switch the ignition off and attempt to reconnect. If you are lucky it will reconnect but only until you lose the connection again, typically 15-20mins down the road. If the same shabby design and implementation standards were applied to any of the safety systems on the bike it is no exaggeration to say lives would be lost.

by Guillblu

It used to work well. Not the most sophisticated GPS app in the market, but did work. Your upgrade to version 5.0 renders the app useless. 1. Most of the time it just doesn’t work. The TFT display on the motorcycle flashes 0 miles to destination and I have to stop and close the app, so I can at least see some driving information like speed, on the display 2. When it makes believe it is working, I don’t see a detailed map. It tells me to download tons of unrelated maps from all around the world and when I manually pick only the relevant one - I see no details, and the route “selected” doesn’t make any sense. Need to learn the route before I go on my bike. Like in the old physical map days 3. Can’t understand how your upgrade messed up w/ existing data as I had the map working before! Never before did I see an upgrade that totally destroys the app data. Before users click the upgrade button, there should be a level of trust established between the user and the developer, knowing at least, that this upgrade wouldn’t impact the app functionality. Well, this trust was severely impacted. 4. Don’t believe this upgrade could have passed the modest QA test. Doesn’t make sense it did. So sorry I upgraded. Thought you’d improve rather that destroy the app. Very disappointed.

by Was Hopeful

New comments: iPhone allows setting location sharing while app is running. Why does this app need “always” location sharing? Please fix your software. I see two years of complaints about connectivity and app problems that aren’t getting fixed. BMW, do you even have software developers any more? Do they work on this app? If so, it doesn’t seem to be making the app better. Old comments: Buying the Navigator VI was the most expensive purchasing mistake I’ve ever made. Features that are touted as selling points just don’t work or only work less than 30% of the time. I’m looking at you Tracker App. The Connected app regularly loses connection with the motorcycle so you only get partial tracks of rides and it only works if you give “always” permissions for tracking. What a steaming pile this whole integration of technology has become. I would be totally embarrassed if I was a developer that worked on these products. Now BMW is partnering with Rever offering a three month premium trial. So, BMW is giving up, breaking their commitment to their customers, and making customers pay for it. Apple won’t publish the things I want to say about this betrayal by BMW but I can say that this is not the way to retain brand loyalty.