Contact Word Wars Support
Company Name: PlaySimple Games Pte Ltd
About: Meet Word Wars, the fantastic new word game where an age-old classic board game
meets amazing modern design!
Never get tired of waiting on your opponents to
play their turn! Play as many matches as you want at the same time and keep the
fun going!
Strapped for time? Try the new mini-board for quick word battles.
-
CLASSIC BOARD GAME EXPERIENCE - Enjoy the evergreen board game in a beautiful
new avatar!
- PLAY WITH FRIENDS .
Word Wars Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of PlaySimple Games Pte Ltd
Verified email ✔✔
E-Mail: support@playsimple.in
Website: 🌍 Visit Word Wars Website
Privacy Policy: https://playsimple.in/privacy
Developer: PlaySimple Games
42 Most reported problems 😔💔
Screen won’t a open,
I keep getting a friend request from someone I’m already friends with. We have started a match but now can’t connect. Please help
I’m currently playing a match with Andrew but can no longer connect. What’s happening?
Word wars won’t load. Keeps saying finding online players
Messaging not working
I keep getting knocked out of the game. I also keep getting timed out on games I’ve never seen.
Every time a friend has to reinstall this app, we lose connection & it’s very difficult finding them on this site. Is there anything that can be done to resolve this issue?
My games are constantly disappearing??? I cannot find them to continue playing and then I receive notice that I’ve timed-out??? Please advise!
My unfinished matches keep disappearing from my app. WHY??? This has happened several times & I have to start new ones just to lose them. Can’t this issue be resolved? Debbie
Keep losing all my current matches & trouble with messaging. Please help restore my matches. This is an ongoing issue!
Why did you just END my game with Lia? I could have played another word and BEAT her-but you ended the game?! Why? And please stop telling me I was nudged, when I wasn't. That's annoying 😐
My challenges ‘disappear’ (meaning- opponent -VS- my turn -to PLAY)…. then, next I know, they’ve “Timed Out”. This may occur DAYS later. I ABSOLUTELY LOVE this game and play daily. PLEASE PLEASE Help Solve This Issue.
Ok this is the third time I’ve tried to post this! WordWars WAS my favorite game until my matches started disappearing! How frustrating to be in the middle of a game winning only to have your games disappear then reappear 2 weeks later in the Results section showing me “Timing Out”! This is ridiculous and a deal breaker for me. Good bye WordWars!
All of my current games have disappeared. I can see my completed games but none that I'm actively playing. How can I get them back? Is there a place on my profile where I can locate them?
Very frustrating to start a game with someone, and their starting word is GUNNER, and at the top of the game board it says Richard played CURRIE. This has happened several times with different opponents. Then what?
My game keeps crashing.what can be done ?
I am unable to message my opponents. I can receive their messages but they are not receiving mine
When I click on the WW icon the game comes on and goes right back off.
I have asked your experts how to get the points my Husband doesn’t use and have done all they said. All my details including bank card . Was the told to call 18008117516. They said this number doesn’t exits then said OIN1 for some reason. I can’t go past that .
My word wars just keep loading, and I have updated it so many times but it keeps doing the same thing
Purchased coins for 19.99 and was charged 3 times total of 64.92 and the worst part is I didn’t get the coins at all. I contacted apple support and report this and told me they will review this issue. Also it continuously keeps crashing and why I have 4 more losses recorded which I didn’t recall losing to anyone. Very frustrating, that you can’t get a hold of customer support that I will look for another scrabble app game to play.
It's not opening up keeps circling can't play the game
My game freezes up after playing one word, and even then, I don't know if it played or not...this started recently and it's frustrating, can you please fix it?
can't get word wars to load.
Game freezes within a minute or so. It's been happening since the upupdate. I've noticed when an ad loads the game is lost. Been playing this game since the start. Had to upgrade my phone and list coins and status and friends. I don't want to start over. Please correct this issue. I have gone through all troubleshooting steps and still crashed I also purchased coins and they all disappeared
My word wars game keeps freezing up. Unable to play the game.
I sent in my coin purchase and I’m waiting on a response
I purchased coins 1,700 for 4.99 and I didn’t get them but my money from my Apple Card was taken out so where are my coins and why is it so darn hard to get through to you guys
Word Wars game keeps continuously crashing few months It used work when I kept on tryong to open the app. From lat two weeks, its is crashng, it does not stay open more than couple of seconds. This need to be fixed. If I cannot play tis app is usesless. I would have to remove the app from my Apple Iphone. Phone: 330-212-5797
You are running ads which are scams. It showed a Costco logo and offered crab legs which never come. I have seen comments from others fooled. Now it's back with motorized bikes. What are you doing to vet your advertisers and protect your users?
I cannot change my profile pic, it keeps telling me error. I have tried many times and am finding it rather annoying. Thankyou.
My chat doest work! Please help
Hey hello. Email few times but no joy🙁 Unable to Chat on word war? Reinstalled update iOS just no joy. Can you advise please? Would be much appreciated!!! Regards
I WANT MY CREDIT CARD NUMBER REMOVED BECAUSE I NEVER GOT ANYTHING FOR 49.00 . PLEASE DONT MAKE ME CHANGE MY CARD BUT I WILL IF I MUST
Please reset my account. I cannot access my achievements on my apple game area and my settings are missing from my word wars account. Please help me get my game back!
I have managed to login several ways, and have even been able to search and start a game with another profile of mine. The games are removed each time this happens, and it is like starting over. Same photo is there. And because the Google is attached to the Facebook, choosing either way to login are equal nightmares. I wish I could login via ID number. Or somehow have an option to combine multiple accounts. They each have multiple games I'm wishing I could finish.
Game keeps crashing. Why don’t one of you guys jump ship and create a new game app since word wars is a mess and obviously can’t be fixed.
Someone is using my email and game. i want my account to be logged out and be given the chance to restart my profile because my records have been messed
Is there a way of getting recent communications back as my All crashed and did not add to friends list
Too Many Ads! Too Many Glitches!
by Vdgshd
This game is very addicting. I liked both the daily challenges that play fast and the challenges against other players. I actually lost myself in the play for the weekend. However, I just deleted the game because of too many ads and too many glitches. You have to watch a long ad every other play. I don’t mind some ads. I don’t mind watching them if I earn something for them. But to have to watch an add every other play is ridiculous. It does not start out that way. Your first few games don’t have so many ads. Once you have won a few games, the ads are everywhere. Also, the ads glitch. You watch a thirty second ad and then you have to watch it 5 more seconds. And then you have to go to the App Store screen so they can force you to look at it. Often, the ads glitch. You have to shut down and restart and then watch another ad. Also, the game glitches. It freezes up. When you shut down and start over, your game disappears. I just had a great game going where I had 143 points on a triple word score and the game froze. When I started over, my game was gone. If you want to pay money to play ad free, you can do so for $50 a year, but you would still have to deal with all the glitches. So not worth it.
Game won’t work anymore
by Thankful1199
For a week I haven’t been able to play. The game partially loads and then cuts off. I restarted, deleted everything else, updated and did everything I could. I made sure my device has plenty of room, the game just won’t load. I’d hate to have to delete this game altogether. I noticed there were problems before this crash happened. It used to take a mi Ute just to move one tile. Then the definitions would pop up and I ne er requested the definition. The ads take such a long time which would make one turn last very long. But I was willing to overlook that. Now it doesn’t play at all. So disappointing.
Update: I’ve had to delete the game at least once a day and download again. It was the only way it would work. This has been going on now for a week. So tonight I had to delete it again and I tried several times to download and play. The game crashes immediately. It was frustrating trying to place letters and definitions would pop up. I haven’t heard from any of the creators of the game. Nobody has reached out with any explanation or tried to help solve this problem. I will be giving it a final delete and look for a different game to play.
Your privacy policies are atrocious
by Insanity Of App
Ok so I tried to send a review and it said this nickname is taken even when I tried repeatedly with every wired nicknames like: this is nuts Or other things like common please never mind with strange names and random numbers. Didn’t wish to retype my comments multiple times so screen shouted it but finally got through with nickname Insanity of app
You can’t seem to vary the ads from ones that show morbidly obese people. Are you trying to fat shame people into buying your product or what is your goal. Do you believe all word wars players are fat and therefore targeting them is a good idea???? Please what is the point? I like the game but am ready to delete it .
I just came across your data privacy and what you e phone collect and the boatload of things and places it goes . I thought that by having lots of privacy settings on phone this wouldn’t happen but apparently I am or gave given some consent and I do not see an option to opt out of this - kind of livid at the go arounds that usurp my settings in my phone had fun for awhile but am done now and extremely thankful I did not invite any friends or people to play with me.
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