Contact Narcos Support

by GoneFishing329

The game is decent, but you use “gold” to progress through the game. You can either purchase it, or complete “offers” from advertisers. The first offer I completed I received the promised gold reward for. However the 5 subsequent offers I completed never came through. These offers ask you to submit your personal info, download an app, complete a survey, or buy a product. The game has a way to report advertisers for not rewarding the gold, however all I have gotten back from fyber is some bs email saying it’s probably my fault and I need to submit screenshots showing the “offer” was completed. These ads take you through so many redirects and don’t actually give you a screen that states the offer is completed so screenshots of this manner are not probable. So like I said the game is decent but the company is set up to scam you out of your personal information and their customer support is non existent. Disappointed.

by Vma7486

So long story short, I had cancelled an item construction within seconds of beginning to build it because it costed 1534 gold; I was like nooo not going to waste the gold, so the cancel option said cancelling this directive would restore. So I cancelled and nothing was restored; I lost 1534 in gold and the building that was never built and I have argued with Veronica who is the representative for this game/app and she is in no way helpful asked me for a screenshot showed her (not sure what I am screenshooting as there is no new building or gold replaced) and then still did not help me; so basically I’m in no way helped; I’m beyond confused and frustrated by this. I want to continue to spend money and enjoy the game but I’m ready to call a quits because I’m so unhappy with having to argue back and forth over imaginary gold that she can easily replace as I used real money to purchase but instead wants to be completely unhelpful. Yuck

by Joey D 1167

Update...Still playing and love the game! I’m staying below level 40! After that I hear you’re thrown in with levels that are not fair and need to change with nerfing or something..My one star is still for this dbag company not honoring their free gold deals! It’s amazing how they won’t pay out when it cost them nothing! Do not waste your time doing it! And trust me,read all the negative reviews on the same thing I’m saying! Now I kind of want to say screw it and buy a cheap pack but some reviews are saying that their card got charged more than it was suppose to or did not receive what they bought? Now some people just complain to well complain..If I do spend some money,I’ll update you guys to let you know how it went..Again for now,do not waste your time on their free gold deals! They doing double this weekend..might as well be 100x because they won’t pay it out anyway smh!

This has been a JRock review!