Contact Fitbit Sync From Apple Health Support

by -nonni 7

I had to purchase my Fitbit for my insurance company perks and my doctor was wanting me to get it to see my sleep pattern. This was a few Cayears ago. I have Fitbit Charger 2. I used it for a while then stopped. I had gotten a new PCP and she wants all diabetic and heart patients to wear one. She's also interested in sleep pattern. I needed a new watch anyways....
I'm having to check glucose. That Bluetooth to the glucose app. That app costs $4.99 a month Fitbit premium costs$9.99 a month and now this app wants to charge a costly fee just to have it in one spot. Plus Apple Health has a monthly fee. What the heck. I understand that it costs money to develop apps but gosh come on. Can't you all work together and have one smaller fee? Can't there be a bundle fee? Also, what about a free trial to see if we even like it or if it actually works best? Fitbit premium even gives a month free trial. Come on people. People like me who are disabled cannot afford all of this each month. My biggest complaint with the"free" part of this app is they only do steps. I really need sleep pattern also. I cannot add that manually.

by Bonesandbob

This app worked sporadically until about 2 months ago. Now, it does not work at all. Reached out to support and they gave me a couple of things to try to get it working but then basically said “oh well sorry you can’t use our app”. I would not have an issue with this if it were FREE, but I paid money for this! Until you see the most recent reviews improving, DON’T waste your money! If you look at all the most recent reviews, you will see I am not alone- and no reply or updates from the developer re: this!!! Nice racket they got going on!!!
OLD review -
This app is certainly worth downloading if you are trying to use an Apple Watch to track on Fitbit app. The only problem is that it doesn’t upload data to Fitbit consistently. At least half the time I have to force it to upload. I contacted the developer and let them know this was the case. I was given a few steps to try to improve it but none of them worked. The other my fitness sync seems to do a lot better at uploading.

by KimBZ86

I was super excited when I discover this app. I recently switched to an Apple Watch and miss the fun of the Fitbit community. After downloading and paying for this app, it seemed to work at first. Then, shortly after I discovered it did not accurately sync my steps from my Apple health app. I contacted the app developer, Bickster and worked with them through email to figure out why the steps are not syncing properly. Through providing them screenshots and following their suggestions, we never got it to work and they never figured out why it does not work either. So, I contact Fitbit to find out if they have an answer. The problem was solved within the same day. Since this app is 3rd party, and NOT approved by Fitbit, when syncing, the steps were added as a manual entry. Fitbit does not track these entries. When I notified Bickster of my findings, I asked for a refund. A week had past and no response yet. Which lead me to give them this one star review.