Contact TipRanks Stock Market Analysis Support

I had a free trial til august 17th, but on the 16th I got a bank alert that $350 was withdrawn by TipRanks. So I contacted Apple and was confident it would be fixed. Apple emailed me a couple days later and said i would be refunded. This morning I woke up and discover my brokerage has locked me out. Then I realized I forgot I had a deposit that was already mid transit with my brokerage. I was very upset and still am. Because of getting charged before trial ended, I had to spend my time dealing with this with Apple, my credit with my brokerage is no longer good, I have to pay a fee with brokerage and I can’t get into my brokerage account till my new deposit clears in a day or two. Funny thing is I actually liked this app and even emailed TipRanks to compliment about how It had more info on companies than their competitors. But charging users before trial ends is pretty shady and unprofessional and stains the reputation of a company.

My overall balance as it was imported into TipRanks is not correct… I emailed their team and I haven’t heard from them, it’s been 2 weeks. It is a pretty expensive app, so I was expecting some type of customer service. But what i received is no customer service - my question was simply ignored. And what’s the point of paying $350 a year for an app that shows you the wrong data? And if something as simple as my overall balance is not correct, what about the other data? I really wanted to like this app given the information it provides, but I am skeptical about the data they are showing us now, and also for what you’re getting, it is not worth the $$. If I could get my money back, I would have. I would pay not more than $20 for this app if I knew I was going to deal bugs, wrong data and no customer service!

I am an Ultimate subscriber (too level) and have had numerous problems with the app and web versions of this service. It’s a good idea, but VERY poor execution. THE WORST part is trying to get help from these people who have a year of my money! I have submitted at least 5 requests for help. NOT ONE has been answered! I have never had this experience with another expensive service. In fact, today I was contacted on a proactive basis by an “experience ambassador” from my current favorite app, simply wall st. They are a fraction of the cost and offer a different approach. At this point, I’m going to request a refund through Apple because of the inability to contact anybody with the company. Best of luck searching for a service that you really find useful. I’ve also had a positive experience with seeking alpha. Be sure and use the trials!