Contact Sid Meier s Civilization Support

by Fiercey13

Don’t waste your money. The game used to be perfect but after they introduced the two new expansions, the base game is simply unplayable without needing to wait 5 minutes to restart with high frequency. The problem is that when you tap something, the game loses which “layer” to draw on... so you can hear the sounds and even hear the sounds of your taps, but the screen is frozen. This never, ever happened to me after many, many games until the expansions actually modified the base game. Sad! I just bought one of the expansions— and it’s worse!! Games will freeze even on move 1... the developer HAS TO KNOW about this bug, why hasn’t it been fixed?? Btw, another review by SISOUVONG described the problem exactly, including even when it started for him/her as well. I am considering suing in court for my money back, because they basically broke my game and have not even bothered to respond to the complaint about this bug. Their support site claims it crashes on unsupported devices (mine is a supported device) and then claims you need to be on iOS 11.4.1. Apple would kick them off the App Store for making this claim.

by Wow! What A Name!

So I tried the 60 free turn gimmic (turned out to be 45, imagine that). It’s great that they could get this to be an app. However my favorite Civs were 3 & 5. This is garbage that your builders can only make so many improvements before they’re gone. I disagree with the road system if that’s to be made by the traders (that you have to build 😒) there’s a lot going on here and maybe in the long haul it will work out. As for this moment I’m really frustrated.

Honestly, can I get my money back? I’ve tried to enjoy this game, but I hate the religion aspect. I miss having workers to manage tile improvements. I’ve spent hours learning about this new crap. I would be much happier to have a Civ5 or Civ3 app. I got burnt 3+ times with steam’s crap to be able to play civ5 (log in pass expired or something. It’s been so long now I just know I’m not keen on repurchasing it again). Civilization is loads of fun, but I feel they’ve lost sight of what I cared about. Maybe a good consideration would be complexity options. I’m seriously upset with this purchase. And I truly feel like the BS 45-60 turn trial wasn’t enough to gauge if it was worth the $20. I’m giving it 1 star at this point

by Bane115

Let me start by saying I know this is a pc port, not a game made originally for mobile play. However, if you are going to make it available for an iPad, at least make it so it is playable. I have the full game and purchased all of the DLC. After the update, the game is completely unplayable. The mini map no longer works at all. The map options are non responsive. You can no longer see tile yields or wonder names. If you continue to play anyway, when you get to the first world Congress, the game completely crashes and you can no longer play.
I have tried to reach out to customer support but there is no in game option. I have created a bug report on their website but as of today, it has been 5 days, there has been no response. As near as I can tell, they pushed out a bug filled update, took my money for the DLC and checked out, never to be heard from again.
Pre-update, the game was great. I play civ 6 on pc but wanted a game that was easier to get to than on my laptop. It was pretty close to that version. However, it now completely is broken.

DO NOT BUY THIS GAME UNTIL THE BUGS ARE FIXED. It took them over a year to release New Frontier DLC as compared to PC, Xbox and PlayStation versions, I would not hold my breath on a patch to fix these issues. We are clearly not their priority.