Contact Haunted Hotel Support

by Dino-Granny

I got to the screen at the hotel after the man went into the hotel and the door slammed shut behind him and the graphics are really screwed up. I get a washed out scene with what almost looks like a series of various washed out photo boxes all over the screen. Unfortunately for me I paid to unlock the game before I got to this screen and am completely unable to play the game. I love Elephant games and have played many Haunted Hotel games and I’m really disappointed that this game so far is garbage! I already tried to reboot my iPads (had the same problem on my two iPads) and I deleted and reloaded to game multiple times......no luck!

by Jeff DeWitte

The cut scenes are grainy and low resolution and the main game is pixelated and looks very strange. You cannot see anything and the screen is broken up into various sized rectangles. It’s obviously not compatible with the iPad but it’s being marketed as if it is. Developers probably know this but they’re just hoping people purchase it without checking the game out first. Dishonesty at a criminal level. Elephant and a big fish are getting worse and worse over the years. They used to be the best and now they’re getting a little shady in how they do their business.

by KTFaye

There is something seriously wrong with this game upon installation while the opening movie plays fine the minute you get into actual gameplay it’s a weird white screen with lots of boxes. You can’t get past that to any other scene. Refreshing +and uninstalling and reinstalling the game doesn’t fix the issue. I requested a refund from Apple, which I got. I usually love the haunted hotel games but can’t recommend this one until they fix the glitch....Which doesn’t look like elephant games and/ or big Fish is in a big hurry to do