The Grid app not working? crashes or has problems?

The Grid Status

Last Updated on 2017-06-02 by Agustin Iturbide

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Common The Grid Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot The Grid app on iOS and Android devices. Solve all The Grid app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

The Grid iPhone Issues and Solutions

The Grid iOS app crashes, not working, errors
The Grid iOS app network issues
The Grid on iOS has black/white screen

The Grid Android App Issues and Solutions

The Grid has errors/crashing/not working
The Grid server network connectivity issues
The Grid has black screen

The Grid iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever The Grid app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix The Grid app crashes or not working on Iphone (iOS):

Close and restart the The Grid app on iPhone
Update The Grid app to the Latest Version for iOS
Uninstall and reinstall The Grid iPhone app
Update your iPhone to the latest iOS version

Fix The Grid on iPhone unable to connect to server/internet connection issues::

To resolve The Grid network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix The Grid black/white screen (blank screen) on iPhone:

Follow the The Grid iOS app troubleshooting guide Here →

The Grid Android App Issues and Solutions

Fix The Grid not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent The Grid app issues:

Force Stop the The Grid App
1. On android, goto "Settings" » click The Grid app. » click "Force Stop".

Update The Grid to the latest version on PlayStore

Clear The Grid App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "The Grid app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch The Grid.

Fix The Grid unable to contact server/ The Grid internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click The Grid » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got The Grid » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch The Grid on android.

Solve The Grid black/white screens issue on Android:

Follow the The Grid android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Agustin Iturbide, developers of The Grid.

About this app

Enter The Grid and challenge players around the world to become the master of the Cyberspace. ■ Bugs roam freely on the digital world, is up to you to try fixing them and if you succeed you will be rewarded with XP. ■ Deploy your own Viruses to the Cyberspace and let other players fail trying their skills against them. ■ Clean other player's Viruses, you will get XP. Create strategies, level up and increase your stats, this way you can have a better performance on The Grid. But beware, every time you fix a bug or clean a virus energy will be spend. You can also find interesting treasures and power ups in The Grid.