Contact KOCOWA K Dramas Movies TV Support

by Bebe64

Have a paid monthly, wanted to switch to yearly. Now, I'm doubtful about either. Was going to show someone the benefit of it since it can end the weekend off laughing BUT after choosing a show, being told to BUY. Decided to see what happens if I chose buy, it says I'm a monthly subscriber. It won't even let me buy it. Did the restore purchase, cleared the cache. Submitting a help request now. Next is to delete the app. 1 star for having last week's #runningman episode less than a day after broadcast. Hopefully, I can edit the review if things are resolved.

Nov. 22, 2017 Update
So, the above was resolved BUT it happened again. Payment cleared early Nov. and still showing that I have to buy when it shows I’m a subscriber. When I tried to cancel the subscription, it says that the subscription will begin in Dec. (since it shows to them that I have my Nov subscription). I’ve been communicating with the horrible customer service & included Print Screens. The rep or whoever says he/ she was telling me to redo everything on a PC. HELLO, it’s clear on the Print Screens attached to my complaint. There’s no other way to attach a file since the customer isn’t given that option on a mobile device. Deleting the app now. Disappointed because like many, we liked watching Running Man, IC & 1N2D.

by Mina5678904321

So you pay to have content provided to you in a timely manner but it never happens. You have to wait 12+ hours after a show is supposed to be available to watch before it is uploaded &/or translated. Might as well watch Viki which has volunteer subbers and still many times gets their content up quicker than Kocowa which has paid subbers!

Not only that, but their latest update crashed their system and now content is taking even longer to access and in some cases you cannot access it at all. They say they are aware of the situation and tell you to try other methods to watch their programs besides their app, but none of those work either. When you message them they just come back with a canned reply which is neither useful nor helpful.

Lastly, they refuse to refund their users for the several days their system has been broken and unavailable to use properly. So we have paid to NOT be able to watch our programs!!!! 😡

I really miss DramaFever.... 😔

UPDATE: So they responded and said to use my web browser to watch their content. They OBVIOUSLY did not read my review which states that’s doesn’t work either (see 2nd paragraph). Just another one of their canned responses to make it look like their answering/addressing their users concerns when in reality they couldn’t care less because they already have your money. UNBELIEVABLE, TIME TO CANCEL!!!! 😡😡

by Shannen1884

I have some pretty significant issues with the app on my iPad. The subtitles don’t come on automatically- every episode I watch I have to pause the show, turn off the subtitles, and then turn them back on in order to get them to work. This is annoying enough on its own, but what makes it infinitely more of an issue is that when I then try to go back to rewatch the part that I missed without subtitles, the screen “locks up” and I can no longer get anything to work on the screen. The video will continue to play, but none of the touch features work any longer. I can’t pause, rewind, fast forward, adjust sound, brightness - all those player features (which would be awesome if they worked) no longer function. I have to then close the app completely and start over. This happens anytime I try to use any of the on-screen features. This has been an ongoing issue for many months for me. I assumed it was a bug that would be fixed in time but after so long, I’m starting to wonder if it’s just me. I’ve been using the app since it was first developed and want so badly to like it, but my patience is running out. A service that costs this much to use needs a player that works properly.