Contact My Little Pony Rainbow Runners Support

by Bean12345678990

I paid $20 for my daughter as a gift she earned to unlock all the ponies and it some how reset and is like I never paid. It has been impossible to contact anyone on this issue or get a response. Maybe through this review I can get some answers or help. As of now don’t waste you money.

Now that I finally got a response I’ll let everyone know, I paid $20 for this game on June 16th 2019. I wrote a review about my money being stolen. After the response, months later, I looked up all my in app purchases like you suggested. It’s not there! How can I restore it if it isn’t there!? Someone somewhere messed something up bc my 4 year old and I were definitely playing this game with ALL THE PONIES I PURCHASED and believe me I didn’t want to. She begged for weeks and after she earned it I paid for these ponys now she doesn’t have them anymore. I had paid with an iTunes gift card so can’t track it through my credit card. Extremely dissatisfied and my child is extremely disappointed.

by Mamomi5

My 4 year loves ponies & unicorns so this one seemed like a good option. As many others have already mentioned, you basically have to fork out $15 to get the rest of the ponies to even progress. We bought them but now her playing is just a repetitious clicking. There could at least be some kind of hidden lesson or teachable moment for this kind of money. Also, having to fork out another $15 to unlock the ponies in the other pony quest game is also irritating. Either make it less expensive for a single game, or offer a bundled unlock all for a bit more that will work for a cluster of games you develop. This would then at least allow them to go from one to the other randomly to keep them interested. I absolutely will not spend another dime on any of your other games.

by Bnjmnddd

This game advertises itself as “F2P” but it is more of a trial than actually playing the same. This is because you are FORCED to pay money to continue on in the game.

You have the option of unlocking all ponies for $15 OR you can just unlock one pony for $7. If you don’t opt for the $15 purchase you will then realize you got suckered because you HAVE to buy all the ponies to complete the game.

It is designed to get you to pay money and hopefully in a way where you make the mistake of only purchasing the ponies one by one until you realize you have to buy them all for MUCH higher than the original “unlock all ponies” pricing.

Even with its predatory pricing design, it isn’t even made well enough to LET you buy the ponies as it errors out when you try to make the purchase. Tried to unlock everything, errored out, bought one and it succeeded so maybe it’s by design to force you on the “pay more” route.

I would recommend staying away from this game. It is hard to explain to my kid why I wouldn’t pay more money for the ponies but I cannot support predatory pricing games like this.