2FA app not working? crashes or has problems?

2FA Status

Last Updated on 2024-09-18 by Taras Markevych

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Common 2FA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot 2FA app on iOS and Android devices. Solve all 2FA app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

2FA iPhone Issues and Solutions

2FA iOS app crashes, not working, errors
2FA iOS app network issues
2FA on iOS has black/white screen

2FA Android App Issues and Solutions

2FA has errors/crashing/not working
2FA server network connectivity issues
2FA has black screen

2FA iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever 2FA app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix 2FA app crashes or not working on Iphone (iOS):

Close and restart the 2FA app on iPhone
Update 2FA app to the Latest Version for iOS
Uninstall and reinstall 2FA iPhone app
Update your iPhone to the latest iOS version

Fix 2FA on iPhone unable to connect to server/internet connection issues::

To resolve 2FA network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix 2FA black/white screen (blank screen) on iPhone:

Follow the 2FA iOS app troubleshooting guide Here →

2FA Android App Issues and Solutions

Fix 2FA not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent 2FA app issues:

Force Stop the 2FA App
1. On android, goto "Settings" » click 2FA app. » click "Force Stop".

Update 2FA to the latest version on PlayStore

Clear 2FA App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "2FA app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch 2FA.

Fix 2FA unable to contact server/ 2FA internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click 2FA » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got 2FA » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch 2FA on android.

Solve 2FA black/white screens issue on Android:

Follow the 2FA android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Taras Markevych, developers of 2FA.

Verified email

Contact e-Mail: [email protected]

About this app

This application provides one time passwords(this app) to be used with the two factor authentication of Finance, Huobi, Kucoin and other cryptocurrency services as well as social network Dropbox, Facebook, GitHub, Google Mail, Evenlope, Instagram and others services and you can always make a secure encrypted backup, in case you lose your device or switch to a new one. Also you are able to migrate from Google Authentication app where you not able to create any backup. you to two step verification securely even when your device is in airplane mode. All your local data encrypted, even when it's stored in iCloud to ensure that you are the only one who can access your data. Application is free and open-source. 2FA does not collect information about you either. You won't be asked to allow access to your contacts or your location. And most important: 2FA does not connect to the internet. It will not upload your accounts to someone else and you are able to made free backups!