Mango Voice Reviews

Drops calls, terrible connection, phone log is not my own, hard to find missed calls. Would not recommend

I transferred my numbers from Vonage to them. The agent first promissed verbally that my fax device would work fine with their system with no added fee. I signed the contract without looking into details. Now, the fax is not working and they want to charge me extra for a new fax adapter which is compatible with their system.
Make sure at the time of contract, that you don’t rely on what the agent says , they easily write down something else in the contract.
My agent’s name was Aspen.

Mobile app is terrible, it does not have the same capability as the computer version. Trouble recording voicemails on MangoVoice …easier to do it office. This is a problem in emergencies such as when a medical provider is stranded out of state due to tech outages Crowdstrike and has no way of actually getting to the office and has no internet…..

Will not send the calls to the phone app anymore, MangoVoice doesn’t notify anything. There’s no point to have it

I receive notifications despite having them turned off in MangoVoice and in my iPhones settings. Tech support tells me this is a known problem to them without a known solution.

Calls drop AAAALLLL THE TIME doesn’t matter if you’re sitting next to a router, connected to WiFi, or have the newest phone, the calls drop ! Drop drop drop like it’s 2024 ! How is it possible it’s not working ?

They say it fully integrates with your dental practice management software but when you get the service, you learn that you can not use their mobile app for anything, other than receiving phone calls. You can’t make phone calls because patient contacts are not synced in (and I’m told after the fact that they have no plans to be working on this), and you can’t text patients because apparently you can either use your practice management software to text or Mango. Not both. Feeling misled and that I was promised much more during the demo than what I actually got.

It is nice to have an option like mango to keep in touch with patients. However, MangoVoice is so glitchy.
1. The contacts from my practice will not sync up with my app unless they are contacts already in my phone. This was not an issue with Weave.
2. Often times calls cannot be made from call history. So if I try to go though and select a number to call, the phone option is “greyed out” or the number gets deleted and you are left with a keypad.
3. In your phone, if you switch back and forth between apps to look up a number you get booted out and start over again. You have to either have the number visible elsewhere but your phone.
4. During calls the keypad is so sensitive that all of a sudden the number buttons get pushed and then the call disconnects.

Overall I find this all frustrating. I hope you can fix these glitches.

This whole idea of MangoVoice is awesome. Being able to dial clients from anywhere with the office number is essential in my business. When it works, it’s great thought he interface looks very dated but it’s essentially a new app. The main let down for me is that 10-20% of the calls made won’t go through. I have spent hours on the phone with tech support and it’s improved a little but still happens every day. Each time it’s the same drill, change a setting reboot, turn off WiFi reboot, update network settings reboot, send us a log, reinstall App, what version installed, oh it must be a carrier issue. What carrier does your clients use? The techs often sound exhausted, it gets a little better each time and I think they honestly want to get it fixed but it’s really wearing my patience thin. And for the love of God please stop asking how the call was after every single call. Some of use have to make 15 or more calls and it’s more than annoying to have to clear that question every time.

We used to have Weave app/software for our dental office and integrated beautifully and seamlessly with our old dental software. We switched to a new software that forced us to switch Mango claiming to be the ONLY software that integrates with theirs!! It has been 3 months already and we only rely on caller ID to know who’s calling, patient’s contact info is not saved or truly integrated to make it easier to call patients using MangoVoice on your phone, and you can only view/send faxes using the desktop app nothing on the phone app. A lot of inconveniences that we wish there was any transparency before we got scammed into switching to Mango and the new dental software.
That’s just my honest review/feedback.

Can’t switch over to pick up calls when on the other line without calls always dropping. 50% of the time calls don’t pick up properly, go though or get dropped. Very frustrating.

Sadly it’s been very challenging using MangoVoice specially with people working from home.
However the good news is that they are constantly trying to improve so I will be patient for a little longer

Phone calls on MangoVoice tend to drop.

Amazing Sound Quality, Calls Never Drop

Saved me a ton of time and money. I’m
Able to make calls from anywhere now. Super easy to use.

Mango Voice is an amazing, feature rich, and easy to use phone system that can be easily customized to do almost anything. Now, with this redesigned app, I can receive calls from the queue, ring group or my extension, on my mobile phone. I can check my voicemail and even see the transcription in MangoVoice . The calls (either direction) from my desktop phone or MangoVoice show up in a slick call log and calls on my mobile integrate into the iPhone call log, making it easy for me to keep up with calls. I give two thumbs up to the developers and everyone that is involved in making MangoVoice. With each update, major improvements are made. I like seeing apps with active development. Great job Mango Voice. You make it obvious that you really care about your customers and the experience they have.

Great app to help separate my personal line from my business line. I’ve been giving out my cell phone number for far too long. So MangoVoice has been a huge relief to me.

I had the old app and for years and I kept thinking, “this is good, but...” NOW, it brings my entire office on the go wherever I go.

I can start a call on my office phone, and then take it with me on my cell...how cool is that!?!

Also, my office staff and co-workers can transfer calls directly to my cell.

Finally, I love the fact that all of the features from my desk phone are available on my cell phone, like: transferring calls, accessibility to the Parking lot, Access to voicemails, AND EVEN RECORDING SOUND CLIPS! Which means that if I forget to record a Thanks Giving message while we are out of the office, I can Record it straight into my sound clips section...from home.

Thank you Mango Voice for another great product!

Mango has been such a help with their phone systems! We’ve used lots of other companies before them and every time we had a question or needed help, we could never get ahold of anybody. But we can always talk with a human within a few minutes with Mango. Super happy with the phones and the customer support.

Mango Voice has knocked it put of the park on this one. They ability to make inbound and outbound calls from my business number is a game changer. As always, there support team has been great to work with on getting everything set up. Wish more companies treated me like Mango does.