Privy app not working? crashes or has problems?

Privy Status

Last Updated on 2024-10-29 by Marshall Pribadi

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Common Privy Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Privy app on iOS and Android devices. Solve all Privy app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Privy iPhone Issues and Solutions

Privy iOS app crashes, not working, errors
Privy iOS app network issues
Privy on iOS has black/white screen

Privy Android App Issues and Solutions

Privy has errors/crashing/not working
Privy server network connectivity issues
Privy has black screen

Privy iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Privy app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Privy app crashes or not working on Iphone (iOS):

Close and restart the Privy app on iPhone
Update Privy app to the Latest Version for iOS
Uninstall and reinstall Privy iPhone app
Update your iPhone to the latest iOS version

Fix Privy on iPhone unable to connect to server/internet connection issues::

To resolve Privy network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Privy black/white screen (blank screen) on iPhone:

Follow the Privy iOS app troubleshooting guide Here →

Privy Android App Issues and Solutions

Fix Privy not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Privy app issues:

Force Stop the Privy App
1. On android, goto "Settings" » click Privy app. » click "Force Stop".

Update Privy to the latest version on PlayStore

Clear Privy App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Privy app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Privy.

Fix Privy unable to contact server/ Privy internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Privy » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Privy » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Privy on android.

Solve Privy black/white screens issue on Android:

Follow the Privy android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Marshall Pribadi, developers of Privy.

Verified email

Contact e-Mail: [email protected]

About this app

Our digital signature is created by using asymmetric cryptography and public key infrastructure, ensuring that each signature is linked to a unique and verified identity. Electronic documents signed with this app are admissible as legal evidence before a court of law, so you can eliminate paper-based agreement without worrying about its legality. Sign, send, and manage your electronic documents in one integrated platform, accessible from smartphones and web browsers. As the certified Certification Authority (CA) in Indonesia, this app is officially acknowledged and approved by the Indonesian Ministry of Communication and Information. Efficiency is precious, and so are you. this app provides you an easy and secure way to sign documents digitally. this app is Indonesia's 1st legally-binding digital signature service provider. Nothing stops you to be more productive now!