Contact Tiqets Support

Buyers beware!! I booked a ticket for 4pm on June 3 for the Stratosphere SkyJump in Las Vegas through Tiqets website. My friends and I paid for the entrance fee to go up to the top of building thinking I was all set for my jump. When I went to check in the SkyJump staff proceeded to tell me that I also had to call and register because I booked with a third party vendor and it was not officially booked. Which Tiqets website never mentioned. Staff at stratosphere said they have been telling Tiqets company to alert customers to register but they are not doing so. Luckily I was able to get an appointment for the following day because they had an opening. If they were not able to fit me in, I would have lost all my money and my opportunity to jump. Huge inconvenience for me and my friends as we have to change our plans, wasted money for entrance fees for the two days and I was charged a fee by Tiqets site for their awful service. Never again!!! Be careful!! I recommend to call Stratosphere directly to secure your tickets.

Ordered tickets and never received them. I tried to contact Tiqets but the only option I had was live chat. I told them I hadn’t received my tickets or a confirmation or anything. The first answer I got was from a bot after waiting 10 minutes for a reply. It didn’t answer my question so the site said they’d give me Live help. They had three operators for the entire UK!! After another 10 minutes of waiting they answered my question of having no confirmation by asking for my confirmation number. I told them I didn’t have one. So then after another 10 minutes they said it’s an 8-10 digit Number. I explained that as I had told them I had no confirmation. After another 10 more minutes she asked for my email. Then I finally got my tickets. But by now it was 2:30. The venue closed at 5:00. I asked for some kind of discount and they said no. How ridiculous. Don’t use them unless you want to be on hold for almost an hour and only get a half day on your tickets. HORRIBLE HORRIBLE company!

Scam alert. Do not use this company as they do not stand behind their customers. Bought the skip the line for Chichen Itza. We showed up and picked up our entry tickets using the email no problem. They asked us if we also wanted a guide. Yes, we did. We paid 1000 pesos for a guide and they called one on their phone for us. The guide gave us a mediocre, three hour tour of the ruins. Afterwards he was not paid by the company for his service. We confronted the lady that took the money from us and she claimed we never paid her. We called security and she also lied to them. We called Tiqets and they said she was a third party vendor and they would do nothing about the third party vendor’s dishonesty. We ended up paying the guide directly, but this company does not support its paying customers. Further, paying extra for skip the line was worthless. The regular line was almost nonexistent. This company will never get my money again. Buyer beware!!!