Contact Flame Boss Support
Company Name: Collins Research Inc.
About: The Flame Boss® app allows you to remotely monitor and control your cooks with
any Flame Boss Wi-Fi smoker controller or thermometer. You can:
-View
temperature graphs of current and past cooks
-Change the set temperature for
your pit
-Text alert configuration
-Enable or disable pit and meat alerts
-Share your cooks on Facebook and Twitter
-Enable an automatic warming temp
when the finished meat temp is reached
-Add, edit.
Flame Boss Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Collins Research Inc.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Flame Boss Website
Privacy Policy: https://www.flameboss.com/privacy-policy/
Developer: Flame Boss
Can I trust Flame Boss app?
Protect your data and wallet. We investigate the developer's website (Flameboss.com), verify they're legit, and uncover hidden scams or complaints.
4 Most reported problems 😔💔
Egg Genius no longer generating connection to wifi or bluetooth during setup
Grrr. When the app works its great but…
by Edofloat
I have owned a Flame Boss more than 5 years and the device itself works very well and does what you would expect. The servers that power the app on your device are not good. If you use your flame boss on most any normal day of the week it works just fine. When are there issues you may ask? Most any holiday like 4th of July, Thanksgiving, and Christmas to name a few. It is SUPER irritating to have this issue consistently every holiday and it has been that way ever since I bought the device, this has been an issue for MANY years. Even though I recently had to replace the fan and bought additional probes I think I’m done.
Please UnDo whatever you’ve done to break trending
by Mxyztplk
During troubleshooting, I always ask myself, what changed. After several updates, one would think the trending feature would have been fixed. Nope, it still zig-zags forward and back in time. Because, apparently, the dev has not completely undone whatever screwed it up to begin with. Instead, again, speculating, only debugging has been done and it hasn’t worked out. Additionally, I one makes a setpoint change locally at the FlameBoss device, one would expect these values to refresh upon app activation. Again, nope. One must quit the app and start it back up again in order for a re-query/refresh for these values. Only the probe temps refresh. Please fix.
UPDATE: In addition to forking out a few Benjamin’s for the device, NOW the Devs see fit to spam the user to death with ads AFTER we have already forked out the dough! SMDH!
Love the device, app needs simplified
by Jvp3
Great idea and I’ve loved the Flame Boss since purchased. A few things about it have affected my rating. First, no one cares about sharing your cook and even if they did - public does not need to be the default option. Next, why the formality about starting cooks/ending cooks. I realize that it is important for long sessions, but app should have an override where you can just operate the fan manually without having to plug in all the info. For instance, if I want to do pizza - I’m gonna crank the egg up well beyond the maximum setting and I don’t want the fan cutting out because it thinks I’ve reached the desired temp. Other instances may want me to quickly adjust the fan on the fly without having to trick it through the app.
Have a Problem with Flame Boss? Report Issue
Why should I report an Issue with Flame Boss?
- Pulling issues faced by users like you is a good way to draw attention of Flame Boss to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Flame Boss customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Flame Boss.
