Contact VAVA Home Support
Company Name: Shenzhen Sunvalley E-commerce Co., Ltd.
About: Meet the VAVA Home Cam — a wireless security camera designed to go outdoors or
indoors, sets up in minutes, and has no monthly service fees, giving you more
choice over how you control your footage.
Always know what's happening at
home, any time, anywhere with the VAVA Home Cam — the easiest way to watch
over your home with a one year battery.
VAVA Home Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: support@vava.com
Website: 🌍 Visit VAVA Home Website
Privacy Policy: https://www.vava.com/privacyPolicy
Developer: SUNVALLEYTEK INTERNATIONAL INC.
6 Most reported problems 😔💔
I have an Android Cell Phone I want to download. the VAVA Home App, having problem. I have 4 VAVA Cam Pro and and a Hub Model #VA-HS003 send me a link at my cell phone #228-5444.
I tried logging into VAVA on my iPhone and all I get is "failure". I had trouble before when it did not recognize my face ID and had to log in using my password. That had issues too. Is this company still in business? When I see typos on a contact site, that tells me something is wrong. Because this message did not go through, I may have to look for another home security camera.
The NAS slider turns off in the app? And even if the cameras are fully charged coincidentally i don't get that video footage? So if the camera is on 24hrs then there should be backed up footage of any movement within setting range, but I get mailman already leaving the yard NOT arriving, entering yard and leaving packages?
Notifications stopped working on my iPhone.
by Guitartrooper
I am beyond frustrated with this product. Notifications on my iPhone stopped working with no explanation why, no settings changed. Everything appears to be set correctly. I am now assuming that app-to-iPhone notifications require some sort of working service or server in between the two and hosted at VAVA. That would be a terrible design and would mean that my notifications would stop working if VAVA were to have a server down or even if they go out of business. I probably have $800 invested in this system with multiple cameras. Did I just throw all that money away? The last time I sent an email to their support email address, I never received a reply. Stay away from this product.
Junk
by Lyssalovesshnitzle
I hate that you have to go through the app for everything, because the app I believe is the problem on why it won’t work.
It’s a beautiful system, but looks aren’t going far with me when it won’t work. I can add the base station, but when I try to add the cameras it says that I need to add the base station first (already been done app, sorry). The app (assuming it’s the newer version) also doesn’t match the instructions. Their technical support is a joke (I can only reset it so many times, it’s not going to make it work).
Overall, don’t waste your money. It doesn’t work.
Still BUGGY
by K.Sno
We supported this product through their crowd funding campaign only to wait over 3 years to receive the product. The product looks and feels wonderful BUT...the software app to operated the device is horrendous. The camera does NOT pair with the base station, even after hearing the “camera paired” audio prompt. VAVA needs to focus on fixing their products for ease of use before venturing to their other products. People will not see the products as “Reliable” if they don’t work. I currently have VAVA paper weights, just waiting for the software to update and Work!
Have a Problem with VAVA Home? Report Issue
Why should I report an Issue with VAVA Home?
- Pulling issues faced by users like you is a good way to draw attention of VAVA Home to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a VAVA Home customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using VAVA Home.
