Contact Link My Pet Support

by Jareknyc

I usually don’t leave reviews unless I am stack with something and looking for improvement. Unfortunately I paid for 3 years of service and that was a mistake, when I simulate loosing my dog moving away from home base app is looking for my dog for 10 min then it crashes, in 10 min dog will be gone in normal circumstances. When I finally start tracking the dog the app will have to be killed and reopen every 2 min because it will freez...it will not go to another screen it’s stack at map and will not update...I get multiple crashes per day at least 10, and no reinstalling app did not help...also I am on my second GPS receiver first one died after firmware release, and again I was without a gps tracker for my dog even I paid for service for 3 years..and no they didn’t give me free month or anything...they shipped the unit and took over 8 days to get it since it left California and I live in NY. This stuff should be replaced and shipped over night...not waiting over week.

by Skier Dad

I bought my first tracker in December of ‘17. I’m on my fourth tracker and 2nd base unit. Sometimes it took over two weeks to obtain replacements. They did credit my account by giving free months of service.

As others have cited, the app crashes frequently. Customer support is almost always unavailable at the time you need it. I’ve called numerous times, listened to
Music and then been told to call back via recording. Only of late have they started with a call back service. All in all, not a happy customer and will likely cancel service once better alternatives are available.

by ReviewerD888

Even in tracking mode the map in the app only updates location on approximately a 15-minute delay. The location relative to where your dog was 15 minutes ago updates every 15 seconds so it looks like your dog is moving around where it was not where it is. After speaking to customer service, all the data on their side shows perfect functionality, so I’m guessing the issue is with the app. In the end it doesn’t really matter, you cannot use this product to track a lost dog.