Contact EWA English Language Learning Support

I want nothing more than to rave about this app, but unfortunately, despite having purchased a year long sub package, I have been unable to use it for more than 2 hours total in the 6 weeks Ive had access to it. Shortly (or more frequently immediately) after opening the app and trying to navigate ANYWHERE, I get kicked to the page asking me which sub package I would like to sign up for to use the 3 day free trial. I bought the year package back in mid June. I have tried submitting a ticket, however, the app will not let me send the report and gives me a message that “the team is aware of the issue and is already working on it”. I fail to see how that is possible, seeing as I haven’t been able to send the ticket in the first place. I was then prompted to give a review, and sent in details regarding my issue and not only has the issue not been fixed, I haven’t so much as been contacted by anyone that the issue is even being addressed. Mind you, I am not using the free trial. I paid $100 for a year. My hope is that SOMEONE will get back to me about this issue so I can actually USE the product that I have PAID for, but I am running out of patience. For what its worth, the little I have been able to use the app, I was extremely pleased and impressed with the product. It has the potential to be an incredible learning tool….IF I EVER GET THE CHANCE TO ACTUALLY USE IT

Starting out, this app asked what your age category is. I chose under 18, since I was checking out the app for my kids to practice their Spanish. I was very interested in the interactive reading and media usage. However I was greatly disappointed that the media clips used even in the first couple levels had clips from movie scenes for mature audiences, likely rated R movies. I’m so glad I decided to screen this app before handing it to my kids! One scene had two supposedly nude people on top of each other (no body parts shown, but intimacy is implied), and another scene were a couple under the bedsheets together (nudity under the sheets is implied). Obviously not ok for children. There should not be an “under 18” category if these are the types of clips used. I don’t even appreciate them as an adult. Also, I tried looking through the books, wondering if that was salvageable. I’m a fluent Spanish speaker. Nope. It mis-translated words in the first chapter I read! The book used the word “tardar” which was translated as “take” or “learn”, but it means “to tardy”, and it’s obvious from the context it was incorrect, too. I’m greatly disappointed, and I’m grateful that they offered a free trial. I won’t be using this service. Loved the concept, but poorly executed and misleading.

When you are going through the initial set up of your account, they ask you lots of questions which makes you feel like the content you were going to get access to his tailor-made to what your level has and what your goals are. Unfortunately, after I upgraded to the $15 per month whatever… I was only given access to a bunch of beginner courses. I sent them a message two days ago to see how I can be switched up to a more challenging level of difficulty so that the exercises will actually be worth my time. I’ve yet to hear anything back. As of right now, I have spent about 20 minutes going through pretty simple exercises to teach me very very basic things like how to say “me “ “you” or them or us. Awaiting support….