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by VickeyJoe

I set this account up for my mother who is 95 and limited physically. The food was packed perfectly the first delivery and she loved the food but she couldn’t pick the box up and bring it inside her home by herself. Anyhow, one by one she brought the meals in and was amazed by how much packing was done to protect the food with ice packs. So she enjoyed all meals that first delivery. She told me how difficult it was for her to handle the box so I called customer care and asked if they would ring her doorbell & set the box inside the house when she answered the door. Was told will put instructions with delivery but no guarantee. So anyhow, here comes the 2nd delivery, no doorbell, two meals were missing, only one ice pack and all the meals were handled like someone took the box and threw it on the porch. All meals were totally messed up. Almost like retaliation for a simple request. I reported the mess and was given a $40 credit for something we won’t be using again ... they won’t credit back my credit card for missing meals. By the way, my mom said the packing slip listed all six meals even though she only received four meals so someone obviously got into the box before delivery. It was sealed with tape when she got it. So you tell me what you think. Something stinks at Freshly.

by Mcfrazieriv

Started off as a great app then they updated it to this hideous clunky thing and began to add meals that were nasty. Prices have gone up significantly but the food quality has not. Loaded with sodium.

As for the service... Most recently I have encountered 3 weeks of back to back issues. The first week the delivery people dumped the box in the alley way behind my house and a neighbor had to notify me the next day it was back there - nothing at freshly told me it had arrived or where. The second week the delivery was delayed a day and then eventually never delivered at all. This was again repeated the following week with the same delay and then never shows up.

Each time I chat with service reps they try to credit my account which ends up going toward the boxes of food that never arrive. And then when you contact them again the following week when your order fails again that credit is erased. So essentially they keep discounting boxes of food that never arrive... so you’re just stuck with a charge on your account and your money in limbo until you’re refunded and no food. Bad for those on a budget who forgo buying groceries for this pricy service that doesn’t seem to deliver.

by Ben1391

I have had and canceled this service two separate times.

As many have stated they started out great. At the beginning of the pandemic they began to mess up orders weekly. While they offer partial refunds in the form of a credit towards your account they never offer to refund your credit card or send the meals you’re missing. I canceled the service because they couldn’t get my order correct and seemed unconcerned. I chalked it up to high demand with the pandemic at the time.

Fast forward about a year and I decide to give them another try. First couple weeks go great but I notice the portions seem smaller than before. Around week 4 or 5 I get a delivery that has none of the meals I ordered in it. I don’t complain as I’m going out of town and forgot to skip the service anyway. I skip the next two weeks and when my subscription resumes every order from then on is messed up. I order the bowls and get bison burgers or have meals swapped with lasagna that I didn’t order. I finally complain to freshly and they offer me a $15 credit to my account. I canceled that day and have already signed up with a competitor of theirs. I will not be going back. I do not recommend them to anyone.