Contact Dollywood Parks Resorts Support
Company Name: Herschend Family Entertainment Corporation
About: Download, use and enjoy this app to discover Dollywood at your fingertips like
never before!
In the heart of the Smoky Mountains, Dollywood offers an
incredible experience for the entire family, including over 40 rides
and
attractions, seasonal festivals and award-winning shows and food.
The
Dollywood App ensures you maximize every moment with unique features such
as:
Wayfinding Map –
Use our wayfinding map to navigate .
Dollywood Parks Resorts Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Dollywood Parks & Resorts. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Dollywood Parks & Resorts. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Herschend Family Entertainment Corporation
Read 5 Customer Service Reviews 😭😔💔
my family and I were at Dollywood last Sunday; most of us had Season Passes and were planning to take in 4 family members with the bring a friend coupons. we drove over 125 miles each way. they would not accept the bring a friend passes which had never happened before on a Sunday. I have been coming there for 22 years and bought season passes for family as Christmas gifts. it was a very cold day and we had little children which could not have stayed long outside for the rides. my family was not prepared to pay 89.00 for about 3 hours there, so they drove back home all except for one. I never plan to come to Dollywood ever again and I will warn others that your so called bring a friend coupons are worthless. i hope you enjoy being greedy and to make more money instead of caring about your customers. I have always loved Dollywood, but now it has become a greedy company that only cares about more money. Pauline Buckles
Why has the need for reservations for Dec. 2021 not been e-mailed to season pass holders? How were we supposed to know? It is not on the TV ad, in the local newspaper or not sent to us via e-mail. You cannot reach anyone via phone and they do NOT return calls. We understand the need for reservations, but IT SHOULD HAVE BEEN COMMUNICATED. We have been loyal season pass holders for a number of years, but are considering not renewing. Not enough new shows and prices keep rising.
Deleted the app after having it for years
by Princess Psycho
After having and loving the app for years I have deleted and reloaded it 3 times trying to figure out what’s wrong with it. I just gave up and deleted it for good.
It no longer shows the ride wait times, which is the only reason I had it to begin with.
On top of that, after you set the filters to show what rides/etc.. you are interested in, you have to keep doing it EVERY last time you get on the app.
When you’re at the park and want to ride something instead of just checking the app to see if it’s crowded, temp closed or whatever..you have to walk all the way across the park to find it’s closed or has an hour wait. It makes no sense why these features were messed with.
Disappointed
by Silista
I have season passes to KD and their app lets me link my seasons passes, keep them there digitally and access them as needed. Disney let me keep day pass info in theirs. I expected the same kind of option from Dollywood. We purchased season passes, but this app won’t even remember my name after I close it.
Please consider adding a place to store and link our passes. That way we can use digital options and have our info at our fingertips. It’s so much better when I don’t have to keep updating my info. It didn’t even save my trip list I was creating. At this point, I see no reason to even have this app.
Profile not saved after creating and saving 8 times
by Kwisle
After creating a profile and saving lists, it is cleared out as soon as the app is closed. Wish this would link to the website profile with ticket information too (only option asked for is Sedona pass #. Again, no point of the app will clear out the profile). Waste of time to offer the option of saving and creating lists if the app does not store this information for later use.
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