Contact Jillian Michaels Fitness App Support

by Katiekirky

I have been using the premium version of this app for over a year. I workout 7 days a week for at least 30 minutes. I use this app 3-4 times a week as a supplement to running and barre classes. Up until a few weeks ago I would have given this 5 stars. However, I updated to the latest version and am disappointed. My biggest beef is with the time of the workouts. When I start it will tell me that it is 25 minutes and 20 seconds. By the time I get to the cool down the time has decreased to 20 minutes. Even the 7 minute workouts decrease to 6 minutes. These are short workouts- losing 20% is not cool!! Where is the time going? Like I said I have used this for a year and this never happened until I updated! I track my workouts on my Apple Watch as well and the workouts are approximately 5 minutes shorter than they used to be. My two other minor issues are that it no longer gives a verbal cue when the interval is starting and it doesn’t give the 15 second time marker verbally anymore. I appreciate the verbal cues for the plank exercises where I am not staring at the TV. If these things would go back to how they were I would happily give a 5 star review. If they don’t get fixed I will be moving on to a new fitness app.

by DjDWZ

I love Jillian, I love her workouts. But man I wish there was more variety. When you start many of the eight week to even three month workouts it’s just a lot the same for weeks and weeks with not a lot of change. Even in difficulty. I find myself going to other trainers Just to get variety and a higher degree of difficulty. Would be great if there were some workouts with no repeats etc., but it’s a lot of the same stuff in every “new” program. I know it’s hard to keep it fresh, but this is so much repeating. I was disappointed. My honest review is, I love her and love working out to her, but the app needs improvement. Possibly for people who like to go hard and have variety. I know you have to cater to a large audience but new stuff with different degrees of difficulty would be great. Like the cardio that has FOUR circuits of crazy similar exercises, good lord man! Maybe don’t announce every circuit so it doesn’t feel like Groundhog Day. At least keep us guessing until the end. But knowing You have four circuits of the same stuff makes you kind of “meh” about doing it and you start to search for variety. I am loyal to Jillian and will keep pushing forward with this app, but I
Look forward to some new stuff.

by Rrp366

First, I love Jillian. I have done so many of her programs. I listen to her podcast and she is just wonderful. Having said that, I am beyond frustrated with this app. The concepts is incredible! The detail that went into this is just insane and we have to all bow at the level of hard work that Jillian and her team of developers had to go through.
Having said that, you have 3 seconds to go from one exercise to the next and it’s pretty much a complete surprise what’s coming up next unless you have memorized every single exercise she performs. During the three seconds that you get before moving to the next move, it is grayed out so you can’t see if it’s a standing move or a lay-down move or bench or what. You find out when the grey is gone and you discover you are on the ground with a dumbbell when you were suppose to be standing in a lunge. Then you are scrambling to get into form and get your weights and bam, the move is over after you got two seconds to perform it. I connect my phone to my TV and blow the screen up and I still can BARELY tell what a move is if at all. Just take away the grey during the 3 second timer so we can see what she is doing and try to be in the correct position before the timer starts. That would make this app 100 stars for me.