Contact Mobilize Support
Company Name: RCI Mobility
About: Mobilize Share is the carsharing service of Mobilize. You can rent a Renault
city car or utility vehicle 24/7 on a self-service basis for as long as you want
(one hour, one day or more).
Mobilize Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: contact@renault-mobility.com
Website: 🌍 Visit Mobilize Share Website
Privacy Policy: https://share.mobilize.fr/informations-legales
Developer: glide.io
Privacy & Terms:
2 Most reported problems 😔💔
Worthless
by MAG1357
This app is worthless and a waste of time. I have spent two weeks trying to create an account but continue to receive an error message “ an error happened in the attempt to connect to the server”
I have reported this twice by email to Renault and called their tech-support twice. I have received two different answers. No one seems to understand why it does not work on an iPhone running iOS 14.8. I am beyond frustrated. Also, you have to upload six photos, and two pages of demographics data before it pings the server, and only then do you find out that the server is not working. The program should tell you after the first screen so you do not waste so much time taking and uploading six photographs.
Fail
by Taozen
1/ You CANNOT pay with an American Express, Visa, or MasterCard not issued in Europe (for example: USA…). I am not even sure how this does not breach card agreement with Amex, Visa, MC. 2/ the website and the mobile app do not share the same account… I.e. if you create an account of the mobile app you can’t log into the website… 3/ my profile was initially rejected because my American driver license was less than 1 year old… I have a license in France since 1987 and since 2014 in the US. Had to call in the support to get my profile accepted. 4/ I had to switch off the WiFi to allow my profile validation to go through because the connection was deemed “unstable”. Overall, a nonsensical user experience if you are a tourist or expat from abroad.
Have a Problem with Mobilize? Report Issue
Why should I report an Issue with Mobilize?
- Pulling issues faced by users like you is a good way to draw attention of Mobilize to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Mobilize customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Mobilize.
