Contact MA Lottery Support
Company Name: Massachusetts State Lottery
About: Welcome to the official Massachusetts Lottery App! You can now claim prizes
between $601 - $5,000 securely & conveniently from the app. Register for a Mass
Lottery Player Account and start scanning tickets to check for winners, then
have winnings added directly to your bank account.
MA Lottery Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Massachusetts State Lottery
Verified email ✔✔
E-Mail: appmaster@masslottery.com
Website: 🌍 Visit MA Lottery Website
Privacy Policy: https://www.masslottery.com/about/privacy-policy
Developer: Mass State Lottery
3 Most reported problems 😔💔
It is absurd to require a Password and SSN JUST to check numbers
by KSS_Bentley
Thanks for responding to me. You wrote the following: "We require a social security number to be provided so that we may verify the age and identity of all players. This information is essential to our validation process and to protect the security of player accounts."
I would like the App to have the capabilities of scanning tickets at home to determent winning tickets JUST like at the store. I shouldn’t need to log-in to check my numbers.
I understand that if I have a winner you need my SSN, but just to check my numbers!!!! Haven’t you seen all the stories of systems getting hacked! Your app can have two tiers, one for players who trust you and give you all the info, and another for those who want to just check their numbers. If I have a big winner you’re welcome to get all the info you need at your offices.
U need to give up your Social Security #
by Chipbri
Why would I ever give out my Social Security number just to scan a ticket!!
If I win and want to collect through the phone, sure I could give you my SSN at that time, but to just scan a ticket is ridiculous.
When I travel I like to by lottery tickets in other states. I always check to see if there is a state app that I can scan the tickets. First time ever that I was asked to give out my social security number. When you download the app it should be the first thing that comes up, that you will need to put in the SS#. I would not have purchased my tickets. You should make it possible to scan without needing the number that is critical to keep private to avoid identity theft and possible loss of your savings.
Requires FULL SS#,D.O.B. Really?! Uninstalled.
by Msbav8r53
How many State and local agencies and private companies have been hacked/compromised and user's information stolen? A LOT. But, to use the state lottery app, they REQUIRE your full Social Security number, your D.O.B. your bank account information, AND you must consent to an Experian Credit report. This app is just a perfect opportunity for identity thieves to steal even more unsecured personal details. Details that are COMPLETELY UNNECESSARY to check your tickets at a store. But this app requires all of it. Got to that part, stopped, and deleted the app.
Have a Problem with MA Lottery? Report Issue
Why should I report an Issue with MA Lottery?
- Pulling issues faced by users like you is a good way to draw attention of MA Lottery to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MA Lottery customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MA Lottery.
